Hotelbeds

Account Manager

• Analyze client productivity to find new opportunities to grow TTV, OM, and revenue to exceed targets.
• Drive client acquisition activities.
• Develop relationships with key travel agent partners.
• Align strategy with wider sales and internal teams.
• Negotiate, implement, and track key commercial agreements.
• Represent the company at client conferences, trade shows, and industry events.
• Participate in strategic planning, reporting, and customer relationship management.
• Act as a liaison between internal and external customers.
• Conduct on-site sales calls with travel agent partners (some overnight travel required).
• Maintain and grow commercial relationships while achieving targets.
• Regularly interact with clients to develop strong commercial relationships and act on opportunities.
• Serve as the main contact point for assigned clients.
• Analyze client performance to increase sales and prevent churn.
• Generate new business opportunities through product connections, market expansion, and promotion of key business lines.
• Proactively manage assigned accounts for sales and profitability growth.
• Focus on the development of existing clients.
• Identify and assess clients’ critical needs.
• Master distribution rules to ensure optimal product distribution.

Key Account Manager

Operations

• Role of team: The team acts as the middleware between supplier systems and client platforms, ensuring that product data is accurately mapped, technically integrated, and commercially aligned across global sales channels.
• Lead and develop the Connectivity team to deliver supplier product integrations into client channels by providing strategic direction, technical oversight, and operational support.
• Ensure reliability and performance of connections through proactive monitoring and hands-on intervention.
• Accountabilities: Lead and develop a team of connectivity specialists to deliver supplier product data setup and maintenance across platforms to ensure accuracy, usability, and commercial viability.
• Manage and support client integration processes, including mapping, testing, and certification of data exchange, ensuring timely and effective delivery.
• Monitor and maintain technical connections between supplier and client systems, proactively identifying and resolving issues to ensure performance and reliability.
• Drive automation and process improvements to enhance operational efficiency and reduce manual workload across connectivity operations.
• Collaborate with internal and external stakeholders to deliver tailored reporting and invoicing solutions based on client size and transaction volume.
• Act as escalation point for helpdesk and integration-related queries, ensuring resolution and stakeholder satisfaction.
• Define and track KPIs for team performance, integration health, and conversion metrics, using tools like Tableau and Jira.

Key Account Manager

Connectivity Operations Supervisor