Hotelbeds

Operations

• Role of team: The team acts as the middleware between supplier systems and client platforms, ensuring that product data is accurately mapped, technically integrated, and commercially aligned across global sales channels.
• Lead and develop the Connectivity team to deliver supplier product integrations into client channels by providing strategic direction, technical oversight, and operational support.
• Ensure reliability and performance of connections through proactive monitoring and hands-on intervention.
• Accountabilities: Lead and develop a team of connectivity specialists to deliver supplier product data setup and maintenance across platforms to ensure accuracy, usability, and commercial viability.
• Manage and support client integration processes, including mapping, testing, and certification of data exchange, ensuring timely and effective delivery.
• Monitor and maintain technical connections between supplier and client systems, proactively identifying and resolving issues to ensure performance and reliability.
• Drive automation and process improvements to enhance operational efficiency and reduce manual workload across connectivity operations.
• Collaborate with internal and external stakeholders to deliver tailored reporting and invoicing solutions based on client size and transaction volume.
• Act as escalation point for helpdesk and integration-related queries, ensuring resolution and stakeholder satisfaction.
• Define and track KPIs for team performance, integration health, and conversion metrics, using tools like Tableau and Jira.

Connectivity Operations Supervisor