Hotelbeds

Account Manager

• Drive growth and development of existing clients through proactive management of an assigned portfolio.
• Identify client needs and collaborate with internal teams to deliver tailored solutions.
• Monitor and analyse account performance, implementing actions to maximise results.
• Ensure the timely and successful delivery of solutions in line with customer requirements.
• Contribute to strategic initiatives aimed at expanding our presence in the global car rental market.

Key Account Manager

• Oversee and manage the operational and quality performance of assigned suppliers.
• Lead onboarding and upskilling processes to ensure suppliers meet SLA commitments.
• Support critical client meetings by presenting performance improvements in key destinations.
• Act as the main relationship handler for critical suppliers across core volume gateways, proactively managing performance.
• Serve as the point of contact for supporting operations and account management teams in delivering services aligned with client SLAs.
• Implement, monitor, and manage action plans for underperforming or key suppliers.
• Minimize operational issues by improving supplier communication, processes, and delivery, reducing unnecessary contacts and defects.
• Provide accurate performance data and information to the business in the event of supplier failure.

Account Management Specialist

Business Analyst

• Analyze and interpret data related to hotel contracts, supplier agreements, and content information to identify trends, patterns, and insights.
• Develop and maintain reports, dashboards, and visualizations to communicate key metrics and findings to stakeholders.
• Monitor and evaluate the performance of Loading & Contents and Quality Control teams, providing recurring and ad-hoc analyses to identify operational improvement opportunities.
• Assist in the preparation of presentations and recommendations based on data-driven insights to support strategic decision-making.
• Collaborate with cross-functional teams to gather and analyze business requirements, ensuring alignment with company objectives.

Business Analyst – Analysis & Reporting

• Promote digital tools and partner portal capabilities to enhance partner engagement and self-service efficiency.
• Serve as the primary point of contact for hotel partners. Build rapport and trust through a consultative approach.
• Monitor KPIs and performance metrics. Collaborate with Account Optimization Managers to ensure optimal commercial conditions.
• Implement strategic plans aligned with regional and company goals.
• Understand partner potential and negotiate agreements. Improve contracting quality to drive conversion and revenue growth.
• Work closely with peers, stakeholders, and other areas to ensure smooth execution.
• Ensure consistent use of internal tools and processes.

Marketing Operations

• Develop and execute marketing campaigns tailored to luxury and B2B distribution audiences.
• Collaborate with hotel and theme park partners to support co-branded paid campaigns and promotions.
• Partner with the Social Media team to align messaging and content across platforms.
• Support product launches and seasonal initiatives for luxury and distribution offerings.
• Analyze campaign performance and provide insights to optimize future efforts.
• Align with the Acquisition & Growth team on targeting, paid media, and lifecycle strategies.
• Ensure brand consistency and alignment with global luxury positioning.
• Contribute to agent enablement materials and training sessions focused on luxury and B2B products.

Key Account Manager

Account Management Specialist

Business Analyst – Analysis & Reporting

Account Manager

Marketing Operations Specialist – Luxury, B2B Distribution