Hotelbeds

Account Manager

• Manage and develop relationships with key client accounts
• Monitor account performance and ensure delivery against agreed KPIs
• Manage client escalations and drive timely issue resolution
• Analyse complaint trends and identify opportunities for improvement
• Implement action plans to reduce complaint ratios and improve service quality
• Collaborate with internal teams and external partners to drive performance improvements
• Prepare and lead Quarterly Review Meetings (QRMs) and other client governance meetings
• Present performance insights, improvement plans, and recommendations to clients
• Maintain strong governance processes and support client retention initiatives
• Identify risks and drive continuous improvement across assigned accounts

Account Management Specialist

Salesforce Administrator

• Support evolving the Salesforce product vision and roadmap, aligned with company priorities and focused on enhancing B2B commercial processes and partner experience.
• Lead strategic initiatives end-to-end, from discovery to delivery, ensuring alignment across teams and measurable business impact.
• Partner with stakeholders to identify opportunities, define problems and shape data-driven solutions, based on insights, user feedback and business needs.
• Drive execution and delivery, working closely with Engineering, Architecture and Design to build scalable and efficient solutions.
• Ensure adoption and value realization, tracking KPIs and continuously optimizing product performance.
• Act as the key interface between business and IT, facilitating alignment, managing dependencies and ensuring smooth collaboration.
• Promote innovation within the Salesforce ecosystem, with a focus on: AI-driven automation (Agentforce / agentic capabilities), Customer engagement & personalization, Marketing automation (Salesforce Marketing Cloud)

Salesforce Product Manager

Security Engineer

• Work for a company that is going through significant change in becoming the world´s leading travel services provider

Account Management Specialist

Salesforce Product Manager

Cyber Security Expert – Blue Team