Hotelbeds

Call Center Representative

• Provide excellent customer service
• Attend clients’ queries via phone and email, being proactive, courteous, and helpful.
• Ensure all requests, issues, and complaints are resolved promptly and accurately per policies and guidelines
• Promote goodwill when dealing with clients and internal teams to maintain strong relationships and client loyalty
• Identify and suggest improvement opportunities during daily work
• Negotiate appropriate compensation, refunds, and solutions

Contact Center Executive, German

Account Manager

• Maintain and grow relationships with the customers assigned, while achieving targets
• Analyze the evolution of the assigned clients, in order to increase their sales and profitability
• Generate new business opportunities
• Respond to client’s communication or queries
• Attendance to Trade Shows, virtual meetings, and visits to key clients (7-10 visits per week)
• Frequent catch-ups and one-to-one meeting are required for gathering insights
• Data analysis and meetings preparation

Strategic Account Manager

Learning and Development

• Lead the planning, coordination, and communication of global learning activities
• Develop and maintain the Core Skills Catalogue
• Manage the administration and tracking of FUNDAE credits
• Own and update the Uni Lobby and Talent Insights Newsletter
• Consult with internal stakeholders for digital learning solutions
• Implement projects that support career development
• Evaluate the effectiveness of learning solutions
• Shape communication strategies for the Uni team

Global Talent Development Advisor

Business Analyst

• Take full ownership of all profit maximization tools that contribute significantly to Extra OM, ensuring they are optimized, maintained, and continuously improved.
• Develop and maintain reports, dashboards, and visualizations to communicate key metrics and findings to stakeholders.
• Monitor and evaluate the performance of our optimization processes through recurring and ad-hoc data analysis, to identify trends, patterns, and actionable insights.
• Assist in the preparation of presentations and recommendations based on data-driven insights to support strategic decision-making.
• Track and report tool performance to ensure economic targets are met, proactively identifying areas for enhancement.
• Act as the primary liaison for technical issues related to these tools, managing the end-to-end resolution process—from issue identification to follow-up.
• Engage with stakeholders across Global Operations, Sourcing, and Product teams to align priorities and drive cross-functional initiatives.
• Participate actively in relevant technical forums and meetings to contribute to the evolution and enhancement of our business tools.

Profit Maximization Analyst

Human Resources

• Advise on employment law and labor relations issues globally, with a strong focus on Spain.
• Lead and contribute to organizational restructuring plans and employee consultation processes across multiple jurisdictions.
• Drive harmonization of employment conditions and labor-related policies.
• Manage relationships with work councils, third-party providers, and represent the company before authorities.
• Collaborate with external lawyers to resolve sensitive employment situations.
• Support equality plans and collective workforce adjustments in Spain within a global context.

Labour Relations Advisor

• Analyze client productivity to find new opportunities to grow TTV, OM, and revenue to exceed targets.
• Drive client acquisition activities.
• Develop relationships with key travel agent partners.
• Align strategy with wider sales and internal teams.
• Negotiate, implement, and track key commercial agreements.
• Represent the company at client conferences, trade shows, and industry events.
• Participate in strategic planning, reporting, and customer relationship management.
• Act as a liaison between internal and external customers.
• Conduct on-site sales calls with travel agent partners (some overnight travel required).
• Maintain and grow commercial relationships while achieving targets.
• Regularly interact with clients to develop strong commercial relationships and act on opportunities.
• Serve as the main contact point for assigned clients.
• Analyze client performance to increase sales and prevent churn.
• Generate new business opportunities through product connections, market expansion, and promotion of key business lines.
• Proactively manage assigned accounts for sales and profitability growth.
• Focus on the development of existing clients.
• Identify and assess clients’ critical needs.
• Master distribution rules to ensure optimal product distribution.

Key Account Manager

Operations

• Role of team: The team acts as the middleware between supplier systems and client platforms, ensuring that product data is accurately mapped, technically integrated, and commercially aligned across global sales channels.
• Lead and develop the Connectivity team to deliver supplier product integrations into client channels by providing strategic direction, technical oversight, and operational support.
• Ensure reliability and performance of connections through proactive monitoring and hands-on intervention.
• Accountabilities: Lead and develop a team of connectivity specialists to deliver supplier product data setup and maintenance across platforms to ensure accuracy, usability, and commercial viability.
• Manage and support client integration processes, including mapping, testing, and certification of data exchange, ensuring timely and effective delivery.
• Monitor and maintain technical connections between supplier and client systems, proactively identifying and resolving issues to ensure performance and reliability.
• Drive automation and process improvements to enhance operational efficiency and reduce manual workload across connectivity operations.
• Collaborate with internal and external stakeholders to deliver tailored reporting and invoicing solutions based on client size and transaction volume.
• Act as escalation point for helpdesk and integration-related queries, ensuring resolution and stakeholder satisfaction.
• Define and track KPIs for team performance, integration health, and conversion metrics, using tools like Tableau and Jira.