Account Management Specialist

Hotelbeds

Account Management Specialist responsible for client relationships and service improvements in travel tech. Managing account performance and driving strategic engagement with clients.

Posted 7/9/2026full-timeMallorca • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and develop relationships with key client accounts
Monitor account performance and ensure delivery against agreed KPIs
Manage client escalations and drive timely issue resolution
Analyse complaint trends and identify opportunities for improvement
Implement action plans to reduce complaint ratios and improve service quality
Collaborate with internal teams and external partners to drive performance improvements
Prepare and lead Quarterly Review Meetings (QRMs) and other client governance meetings
Present performance insights, improvement plans, and recommendations to clients
Maintain strong governance processes and support client retention initiatives
Identify risks and drive continuous improvement across assigned accounts

Requirements

What you’ll need

Experience in Account Management, Client Services, Customer Success or similar client-facing role
Proven ability to manage key stakeholder relationships
Experience handling escalations, complaints, and service recovery
Strong analytical and problem-solving skills with a data-driven approach
Experience monitoring and improving KPI performance
Excellent communication and presentation skills
Strong organisational skills with the ability to manage multiple priorities
Proficiency in Microsoft Excel and PowerPoint
Customer-focused mindset with a commitment to service excellence and continuous improvement

Benefits

Comp & perks

Innovation and engaging multicultural environment
Opportunity to build strong and lasting business relationships
Opportunity to develop your career locally or globally

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Account ManagementKPI MonitoringData AnalysisService RecoveryPerformance Improvement

Soft Skills

Relationship ManagementOrganisational SkillsCustomer-Focused Mindset