Hotel Equities

Food & Beverage Manager

Hotel Equities

full-time

Posted on:

Location Type: Office

Location: Buffalo • New York • United States

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Salary

💰 $64,000 - $66,000 per year

About the role

  • Plan and manage the functions of the hotel F&B to achieve customer satisfaction and quality service while meeting/exceeding financial goals
  • Responsible for short and long term planning and day-to-day operations of the hotel F&B
  • Develop and recommend the budget, marketing plans and objectives, manage within approved plans
  • Manage Human Resources in the group to attract, retain and motivate employees; hire, train, develop, empower, coach and counsel
  • Conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate as appropriate
  • Implement company programs, develop local programs and procedures, and manage operations ensuring compliance with SOPs and regulations
  • Resolve customer complaints to maintain a high level of customer satisfaction and quality
  • Comply with emergency organizational procedures and manage training for Departmental Ambassadors

Requirements

  • High School diploma /Secondary qualification or equivalent
  • Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards
  • Requires advanced knowledge of the hospitality and business management fields
  • Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information
  • Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches
  • Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction
  • Requires highly developed communication skills in leading Ambassadors and guest satisfaction
  • Must have excellent speech and written skills in order to communicate with managers, guests and Ambassadors
  • Must have excellent literacy skills necessary for reports, policies and procedures
  • Must have vision ability in order to visually inspect hotel
  • Must have mobility to walk through the front and the back of the hotel
Benefits
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
budget managementmarketing planninghuman resources managementperformance reviewscustomer complaint resolutionSOP compliancetraining developmenthospitality managementbusiness management
Soft Skills
communication skillsleadershipdecision makingproblem solvingemployee motivationcoachingcounselingopen communicationcustomer satisfaction
Certifications
High School diplomaSecondary qualification