Senior Account Manager
Hotel Engine
full-time
Posted on:
Location Type: Remote
Location: California • United States
Visit company websiteExplore more
Salary
💰 $75,000 per year
Job Level
About the role
- Proactively identify new revenue opportunities by hunting within your existing account base to generate business and consistently exceed quota.
- Drive growth and customer success by upselling within your dedicated book of business and ensuring maximum product adoption to increase value.
- Demonstrate strong communication and leadership skills by excelling in research, analysis, and presentation during customer-focused Quarterly Business Reviews (QBRs).
- Strategically plan and execute account growth by designing a comprehensive business plan that includes cross-selling and targeted strategies to drive adoption and engage decision-makers.
- Ensure smooth transitions and effective onboarding by facilitating the hand-off of key accounts from sales to account management, collaborating closely with Account Executives.
- Present a compelling value proposition by positioning our expertise within the unmanaged travel space to showcase our solutions effectively.
- Foster cross-functional collaboration to drive customer outcomes by working closely with teams such as business operations, member support, marketing, and more.
- Become a trusted subject matter expert by acquiring in-depth, accurate knowledge of the platform and the industry to support customers effectively.
- Maintain strong performance by consistently meeting or exceeding daily KPI requirements to drive results and maintain operational excellence.
Requirements
- Minimum 3 years of account management experience in a B2B organization
- Self-starter with entrepreneurial spirit, takes initiative and adapts to changing demands.
- Brings a positive attitude and energy to work every day.
- Experience with Salesforce, Outreach, Gong or similar sales technologies
- Ability to drive a consultative sales approach to improve retention and capture additional opportunities within current customer base
- Strong organizational skills with a track record of retaining and expanding existing customer base
- Experience in utilizing tech stack to identify trends in customer account usage
- Strong business acumen to partner with our customers to drive solutions to their business problems
Benefits
- Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
- Check out our full list at engine.com/culture.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementconsultative salesbusiness planningKPI managementcustomer retentioncross-sellingupsellingdata analysispresentation skillsproduct adoption
Soft skills
communicationleadershiporganizational skillsinitiativeadaptabilitypositive attitudecollaborationcustomer focusproblem-solvingentrepreneurial spirit