Solutions Engineer – EMEA
Hospitality Solutions
full-time
Posted on:
Location Type: Hybrid
Location: Richmond • United Kingdom
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About the role
- Participates in the review and response of proactive sales opportunities and RFPs
- Understands and interprets customer business needs and drivers
- Maps the capabilities of our Product and Platform to create a solution that meets customer needs
- Determines how best to meet customer business needs through product configuration or identifying where product enhancements may be needed to address gaps
- Engages from requirement gathering phase through implementation with continuous involvement as required
- Collaborates with Solution Architects on efforts across development, infrastructure, and security
- Assists with onboarding and mentoring of Solution Engineers
- Facilitates the intake process for customer-initiated enhancement requests
- Manages complex and strategic projects when existing customers bring forwards a project that requires subject matter expertise that is above and beyond our Customer Care Team and/or Account Management team.
Requirements
- 5+ yrs of sales engineering, solutions consulting, or implementation consulting experience
- Bachelors degree in Technology, Engineering or Hospitality Management desirable
- 5+ yrs Experience in Hospitality/Distribution industry
- Experience with project management or implementing complex or enterprise level projects
- Experience with SaaS software technology
- Ability to discuss security, privacy, and compliance concepts such as SOC2, ISO 27001, GDPR, data residency, and access controls
Benefits
- Very competitive compensation
- Generous Paid Time Off (25 PTO days)
- 8 Hours of Volunteer Time Off (VTO)
- Comprehensive medical, dental and Wellness Program
- 12 weeks paid parental leave
- Flexible working arrangements
- Formal and informal reward, recognition and acknowledgement programs
- Lots of fun and engaging employee development events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales engineeringsolutions consultingimplementation consultingproject managementSaaS software technologyproduct configurationrequirement gatheringcustomer enhancement requestssecurity conceptscompliance concepts
Soft Skills
collaborationmentoringcommunicationproblem-solvingcustomer engagementstrategic thinkingproject managementinterpersonal skillsadaptabilityleadership