Horizontal Digital

Client Partner

• Directly lead and manage a portfolio of multiple accounts, typically $5-10M.
• Build advisory relationships that result in business impact and revenue growth.
• Own the 360-degree view of our clients (their organization, remit, reporting structure, goals, and financing).
• Drive organic growth and ensure account-level profitability.
• Form strong partnerships with internal Horizontal capability teams.

Senior Client Partner

• Directly lead and manage a portfolio of multiple accounts, typically $5-10M
• Build advisory relationships that result in business impact and revenue growth:
• - Ability to understand our client’s business challenges and guide them to appropriately using the Horizontal methodology and solutions to drive business impact.
• - Ability to network within a client organization; create, own and expand the senior and executive relationships within a clients’ organization.
• - Ability to conduct and create opportunities for advisory conversations through the power of industry thought leadership, application of relevant case studies and best practices, and compelling business insights.
• - Own the 360-degree view of our clients (their organization, remit, reporting structure, goals, and financing).
• - Lead client mapping activities — ensuring client relationships are nurtured with the ideal personnel from Horizontal.
• - Foster internal curiosity with our clients’ business, experience, technology and brand goals amongst the Horizontal team.
• - Lead the successful onboarding of Horizontal to client and client to Horizontal, including project kickoff and a seamless transition to delivery leadership.
• - Leverage your industry expertise to guide clients through the myriad of solutions and opportunities to ensure clients have the opportunity to make confident, informed decisions.
• - Oversee customer satisfaction measurement for your portfolio of accounts and guide teams through improvement strategies when applicable.
• - Partial billability (25-50%) when doing hands on strategy or delivery work.
• Drive organic growth and ensure account-level profitability:
• - Ability to author and execute a strategic plan for each of your accounts, articulating, pursuing and landing opportunities to expand Horizontal’s footprint within the client organization.
• - Ability to build stewardship with clients, acting as their strategic consultant, solidifying relationships and ensuring profitable YoY growth.
• - Manage revenue closely, ensure all opportunities are accurately reflected and forecasted, and uphold annual commitments.
• - Lead scope definition across multiple complex client accounts – including shaping ambiguous asks into proposals and contracts, including defendable statements of work, but with a focus on achieving mutually beneficial outcomes for client and consultancy.
• - Maintain a thorough understanding of the Horizontal service offerings and partnerships to enable cross selling across capabilities and solutions — creating sustainable and diverse portfolios.
• Form strong partnerships with internal Horizontal capability teams:
• - Inspire and support delivery excellence while representing the client voice to ensure we are meeting client expectations and driving outcomes.
• - Partner on new business efforts in order to bring your industry expertise to set up new engagements for success.
• - Partner with delivery and operations to ensure forecasts are clean and accurate.
• - Produce case studies with capabilities teams to highlight business value delivered to our clients.

Application Engineer

• Analyze error logs, monitor system operation to detect potential problems, and review inherited code to determine the root cause of issues reported by the client
• Perform technical evaluations of existing solutions to determine the current state of the implementation and provide subject matter expertise and recommendations on areas of improvement
• Communicate directly with clients or team members regarding findings and recommendations
• Translate customer business requirements and creative design artifacts into functional specifications and technical design specifications
• Complete system enhancements, perform systems management and integration, and engage in bug fixes on a per-ticket basis
• Provide application engineering solutions and communicate specific system requirements and recommendations to clients
• Verify stability, interoperability, portability, security, or scalability of system architecture
• Analyze and document current and future state technical architecture and design models, detail technical requirements and architectural roadmaps, conduct technical analysis of client current state technologies, conduct solution vendor evaluations, and develop solution proposals for clients
• Utilize tools, technologies, and platforms like Jira Service Desk, .Net Framework / Core, ASP.Net, C#, WCF, Web API, SQL Server, Sitecore, Coveo, Solr, Contentful, Order Cloud, RESTful APIs, web services (SOAP), Azure DevOps, Azure Cloud, TFS, Git, GitHub, HTML, CSS, React, MVC development patterns, CMS, JavaScript, AWS, JSS, and a variety of custom solutions

Application Engineer – Managed Services

Manager

• Lead one large program or multiple small programs that require multiple contributing project managers; personally manage complex and/or high-profile projects as needed
• Consult on delivery strategies to ensure success, including frameworks, tools, processes, etc.
• Oversee and/or create and manage detailed project plans based on the delivery methodology/framework chosen, project scope, constraints, risks, and dependencies.
• Proactively manage your program/project budgets to ensure the work we’re planning to deliver can be accomplished.
• Proactively identify and mitigate project risks before they become issues.
• Be the primary point of contact for clients in delivery to not only deliver consistent status, communicate risks, and manage deliverables – but also to build strong client relationships and be seen as a delivery leader and consultant.
• Fully understand the scope of work being delivered and consult with the team and client to manage to it consistently.
• Support Client Partner and Business Development teams to estimate, pitch, and scope work to new clients.
• Hold expert-level knowledge of standard PM tools, including Smartsheet and Atlassian suite (Jira; Confluence).
• Lead a team of globally distributed cross-functional Horizontal designers, strategists, technologists, etc. to understand client objectives and successfully deliver solutions that achieve them.
• Actively participate in initiatives that uplevel and mature the Horizontal Delivery team.
• Mentor junior program managers and team members, fostering a culture of continuous learning and development.

Principal Delivery Manager

Project Manager

• Independently lead one large, complex project in a full-time capacity or multiple mid-size complex projects simultaneously
• Consult on delivery strategies to ensure success, including frameworks, tools, processes, etc.
• Create and manage detailed project plans based on the delivery methodology/framework chosen, project scope, constraints, risks, and dependencies
• Proactively manage your project budgets to ensure the work we’re planning to deliver can be accomplished within the approved budget
• Proactively identify project risks and build mitigation plans in an ongoing RAID log
• Be the primary point of contact for clients in delivery to deliver consistent status, communicate risks, and manage deliverables
• Fully understand the scope of work being delivered and consult with the team and client to manage to it consistently
• Hold expert-level knowledge of standard PM tools, including Smartsheet and Atlassian suite
• Lead a team of globally distributed cross-functional Horizontal designers, strategists, technologists, etc.
• Actively participate in initiatives that uplevel and mature the Horizontal Delivery team
• Mentor junior program managers and team members

Senior Client Partner

Senior Client Partner

Application Engineer – Managed Services

Principal Delivery Manager

Senior Project Manager