Horizontal Digital

Manager

• Lead one large program or multiple small programs that require multiple contributing project managers; personally manage complex and/or high-profile projects as needed
• Consult on delivery strategies to ensure success, including frameworks, tools, processes, etc.
• Oversee and/or create and manage detailed project plans based on the delivery methodology/framework chosen, project scope, constraints, risks, and dependencies.
• Proactively manage your program/project budgets to ensure the work we’re planning to deliver can be accomplished.
• Proactively identify and mitigate project risks before they become issues.
• Be the primary point of contact for clients in delivery to not only deliver consistent status, communicate risks, and manage deliverables – but also to build strong client relationships and be seen as a delivery leader and consultant.
• Fully understand the scope of work being delivered and consult with the team and client to manage to it consistently.
• Support Client Partner and Business Development teams to estimate, pitch, and scope work to new clients.
• Hold expert-level knowledge of standard PM tools, including Smartsheet and Atlassian suite (Jira; Confluence).
• Lead a team of globally distributed cross-functional Horizontal designers, strategists, technologists, etc. to understand client objectives and successfully deliver solutions that achieve them.
• Actively participate in initiatives that uplevel and mature the Horizontal Delivery team.
• Mentor junior program managers and team members, fostering a culture of continuous learning and development.

Principal Delivery Manager

Project Manager

• Independently lead one large, complex project in a full-time capacity or multiple mid-size complex projects simultaneously
• Consult on delivery strategies to ensure success, including frameworks, tools, processes, etc.
• Create and manage detailed project plans based on the delivery methodology/framework chosen, project scope, constraints, risks, and dependencies
• Proactively manage your project budgets to ensure the work we’re planning to deliver can be accomplished within the approved budget
• Proactively identify project risks and build mitigation plans in an ongoing RAID log
• Be the primary point of contact for clients in delivery to deliver consistent status, communicate risks, and manage deliverables
• Fully understand the scope of work being delivered and consult with the team and client to manage to it consistently
• Hold expert-level knowledge of standard PM tools, including Smartsheet and Atlassian suite
• Lead a team of globally distributed cross-functional Horizontal designers, strategists, technologists, etc.
• Actively participate in initiatives that uplevel and mature the Horizontal Delivery team
• Mentor junior program managers and team members

Senior Project Manager

Content Writer

• Own and run end-to-end content workflows, from intake and briefing through drafting, review, approval and publishing, keeping delivery predictable across multiple workstreams.
• Build and maintain the operational toolkit, including trackers, intake forms, status dashboards, style guides and templates, so teams and clients always know where content stands.
• Define and enforce content governance, including roles and responsibilities, quality standards, review gates and version control across Arabic and English.
• Coordinate CMS teams, writers, translators, designers and developers, managing capacity, prioritisation and timelines so content lands on schedule.
• Track content status and surface risks early, reporting clearly to clients and internal stakeholders on progress, blockers and next steps.
• Continuously improve ways of working, identifying bottlenecks and embedding scalable processes and AI-assisted workflows where they add value.
• Write clear, compelling copy in both Arabic and English for websites, journeys, campaigns and experiences across B2C and B2B sectors.
• Adapt tone and messaging to suit different industries (e.g. finance, travel, retail) and sensitivities (e.g. regulated content).
• Craft copy for CTAs, headlines, page narratives, microcopy, error states and everything in between.
• Write for different funnel stages, from awareness to action to retention, across omni-channel experiences.
• Own Arabic and English versions of content, transcreating rather than translating literally, and maintain quality and cultural nuance across both languages.
• Work with an understanding of modular content models, structured data and tagging for reuse and personalisation.
• Align content to Sitecore and Content Hub capabilities (e.g. components, assets, content types).
• Lead and contribute to content migration, QA and authoring for digital builds.
• Work in lockstep with UX, Strategy, Tech and Design teams to deliver joined-up experiences.
• Drive user journey mapping and content planning sessions.

Content Ops Specialist, Bilingual Content Writer

Sales

• Operate at the intersection of business consulting, process architecture, and Salesforce solution design
• Lead clients from abstract business vision to structured, implementable requirements
• Shape enterprise-wide process transformations and enable scalable Salesforce programs
• Lead structured discovery and stakeholder workshops to define business objectives, pain points, and transformation opportunities
• Translate business intent into capability models, BPMN process architectures, epics, and user stories
• Define future-state operating models and end-to-end process designs
• Own requirements lifecycle management from ideation to backlog refinement, prioritization, and acceptance criteria
• Advise on optimal use of Salesforce OOTB capabilities vs. customization
• Develop capability roadmaps, transformation blueprints, and prioritization frameworks
• Act as a trusted advisor to business stakeholders, driving value-led conversations and continuous improvement
• Mentor Business Analysts and Functional Consultants on business architecture, process modelling, and stakeholder engagement

Salesforce Business Architect

• Lead one large program or multiple small programs that require multiple contributing project managers; personally manage complex and/or high-profile projects as needed
• Consult on delivery strategies to ensure success, including frameworks, tools, processes, etc. Drive agile and product delivery methods wherever possible.
• Oversee and/or create and manage detailed project plans based on the delivery methodology/framework chosen, project scope, constraints, risks, and dependencies.
• Proactively manage your program/project budgets to ensure the work we’re planning to deliver can be accomplished within the approved budget.
• Proactively identify and mitigate project risks before they become issues.
• Be the primary point of contact for clients in delivery to deliver consistent status, communicate risks, and manage deliverables.
• Fully understand the scope of work being delivered and consult with the team and client to manage to it consistently.
• Support Client Partner and Business Development teams to estimate, pitch, and scope work to new clients.
• Hold expert-level knowledge of standard PM tools, including Smartsheet and Atlassian suite (Jira; Confluence).
• Lead a team of globally distributed cross-functional Horizontal designers, strategists, technologists, etc. to understand client objectives and successfully deliver solutions that achieve them.
• Actively participate in initiatives that uplevel and mature the Horizontal Delivery team.
• Mentor junior program managers and team members, fostering a culture of continuous learning and development.

• Drive end-to-end sales cycles for Salesforce services (implementation, consulting, integration, managed services).
• Identify and qualify new opportunities across sectors ( travel and tourism, hospitality, real-estate, public sector, telco, banking, retail, etc.).
• Bring a network of connections to the table to drive net new Salesforce deals in the region.
• Build and maintain strong relationships with key decision-makers and stakeholders in target accounts.
• Work closely with our strategy, delivery and technical teams to craft winning proposals and solutions.
• Collaborate with Salesforce account executives and alliances to develop joint go-to-market strategies and execute them with our marketing teams for the region, support them in their deal cycles where they need partner support to close a deal.
• Own the sales forecast, pipeline development, and deal closure targets in the UAE market.
• Stay up to date on the latest and greatest innovations and progress across Salesforce as well as its competitors in the market and have a strong POV on why Salesforce.

Salesforce Sales Lead

• Drive end-to-end sales cycles for Sitecore services (implementation, consulting, integration, managed services).
• Identify and qualify new opportunities across sectors ( travel and tourism, hospitality, real-estate, public sector, telco, banking, retail, etc.).
• Bring a network of connections to the table to drive net new Sitecore deals in the region.
• Build and maintain strong relationships with key decision-makers and stakeholders in target accounts.
• Work closely with our strategy, delivery and technical teams to craft winning proposals and solutions.
• Collaborate with Sitecore account executives and alliances to develop joint go-to-market strategies and execute them with our marketing teams for the region, support them in their deal cycles where they need partner support to close a deal.
• Own the sales forecast, pipeline development, and deal closure targets in the KSA market.
• Stay UpToDate on the latest and greatest innovations and progress across Sitecore as well as its competitors in the market and have a strong POV on why Sitecore.