Define and execute the product strategy for MSP and MSSP customer segments
Own the vision and roadmap for MSP/MSSP-focused features, including multi-tenancy, delegated administration, security operations workflows, reporting, billing enablement, compliance support, and automation
Drive product capabilities that support SOC workflows, alert triage, case management, automation, reporting, and integration into existing MSP/MSSP tooling ecosystems
Define features that enable partners to meet regulatory and industry compliance requirements across their customer base
Partner with Sales and Finance to shape packaging, pricing models, and service enablement strategies that support MSP resale, bundled offerings, and recurring revenue growth
Develop and maintain a transparent, outcome-driven roadmap that balances partner requests, technical investments, market differentiation, and revenue impact
Engage directly with key MSP/MSSP customers, participate in QBRs and advisory boards, and incorporate structured feedback into product planning
Collaborate closely with Engineering, Security, Support, Marketing, and Customer Success to ensure successful feature launches, enablement, documentation, and adoption at scale
Define and monitor KPIs including partner activation, feature adoption, operational efficiency gains, revenue contribution, churn reduction, and NPS within the MSP/MSSP segment

Requirements

7+ years of Product Management experience, with at least 3+ years building products for MSPs, MSSPs, or B2B cybersecurity platforms
Deep understanding of cybersecurity domains such as endpoint security, threat detection & response, vulnerability management, identity security, or SIEM/SOC operations
Strong knowledge of MSP/MSSP operating models, including multi-tenant environments, service delivery workflows, and recurring revenue models
Experience building scalable SaaS solutions with multi-tenant architecture and role-based access control
Proven ability to define packaging and monetization strategies for channel or service-provider-led distribution
Demonstrated success influencing cross-functional stakeholders at senior and executive levels
Data-driven decision-making skills with experience using product analytics and operational metrics to guide prioritization
Excellent communication skills with the ability to translate complex security and technical concepts into business value
Experience working in Agile/Scrum environments and leading cross-team initiatives
Comfort operating at both strategic (vision, positioning, revenue impact) and tactical (feature definition, requirements, trade-offs) levels

Benefits

Health insurance
Vision care
Dental care
Competitive salary
Flexible vacation policy
Parental leave
Growth opportunities
Inclusive team
Innovative culture
Remote work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product managementcybersecuritySaaS solutionsmulti-tenant architecturerole-based access controlproduct analyticsoperational metricsAgileScrumKPI monitoring

Soft Skills

communicationinfluencingcollaborationdata-driven decision-makingstrategic thinkingtactical executioncustomer engagementfeedback incorporationcross-functional leadershipoutcome-driven