HopSkipDrive

Regional Account Manager

HopSkipDrive

full-time

Posted on:

Location Type: Hybrid

Location: Los Angeles • California • United States

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Salary

💰 $85,000 - $90,000 per year

About the role

  • The Regional Account Manager (RAM) is responsible for day-to-day account management and long-term account strategy across a Tier 2 book of business.
  • This role owns retention, expansion, and overall account health while serving as the strategic quarterback for complex districts.
  • Set and execute account strategy and provide recommendations to senior staff for required resources.
  • Collaborate cross-functionally with Metro Service Managers to drive operational excellence at the account level.
  • Identify product-level gaps and strategies for product penetration by account.
  • Drive measurable outcomes through strategic account planning, Challenger-led selling, and cross-functional execution.
  • Dedicate 2-3 days each week to on-site client visits to foster relationships, deepen understanding of client needs, and drive meaningful engagement.
  • Lead renewals and expansions, including structured negotiations and closing motions.

Requirements

  • 5+ years of experience in Account Management, Customer Success, or Consultative Sales in SaaS, marketplace, logistics, or services environments.
  • Proven ownership of retention and expansion revenue.
  • Strong executive communication and presentation skills.
  • Demonstrated success managing complex, multi-stakeholder accounts.
  • Advanced CRM discipline and data fluency (Salesforce or equivalent).
  • Experience leading cross-functional account execution.
  • Comfort operating in ambiguity with accountability for outcomes.
  • Experience in education, government, or regulated markets (preferred).
  • Familiarity with Challenger or similar insight-led sales methodologies (preferred).
  • Background in transportation, logistics, or marketplace platforms (preferred).
Benefits
  • every full-time employee has equity.
  • flexible vacation.
  • medical, dental, vision, and life insurance.
  • 401(k).
  • FSA.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer SuccessConsultative SalesRetention RevenueExpansion RevenueCRM DisciplineData FluencyChallenger Sales MethodologyNegotiationCross-functional Execution
Soft Skills
Executive CommunicationPresentation SkillsRelationship BuildingStrategic PlanningOperational ExcellenceAdaptabilityAccountabilityCollaborationProblem SolvingClient Engagement