Honeywell

Customer Success Specialist

Honeywell

full-time

Posted on:

Location Type: Hybrid

Location: Pittsford • New York • Oregon • United States

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Salary

💰 $70,100 - $87,600 per year

Job Level

Junior

About the role

  • Support customer relationships to retain revenue and to grow the monthly recurring revenue.
  • Be involved in the entire customer lifecycle from pre-sales, on-boarding, and through the duration of the subscription period. This includes building, maintaining and presenting customer centric support/usage scorecards and reports.
  • Help drive product adoption with the customer and ensure quick time to value.
  • Develop a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs.
  • Monitor accounts and tracks usage to minimize churn and work proactively to eliminate any risk while driving adoption.
  • Work in a team centered environment to develop and constantly improve processes to engage customers and provide recurring value.

Requirements

  • 1-2 years of account management experience within a success software-oriented business.
  • Experience in managing customers’ expectations both large and small and knowing how and why to manage each differently.
  • Proven track record of being proactive, success oriented, analytics focused and predictive.
  • Demonstrate true passion for customers and their success.
  • Demonstrate organizational and project management skills.
  • Exemplary written and verbal communication skills.
  • Demonstrate facilitation and decision-making skills.
  • Strong listening and coordination skills to understand the customer’s concern and able to work along internal and external technical teams to successfully resolve them.
  • Possess the ability to find solutions for customers that match the technology offerings within the business.
  • Drive customer success while embedding in with the Honeywell field teams to build a cohesive and collaborative working engagement.
  • A desire to work within a high performing, self-directed team.
Benefits
  • employer-subsidized Medical, Dental, Vision, and Life Insurance
  • Short-Term and Long-Term Disability
  • 401(k) match
  • Flexible Spending Accounts
  • Health Savings Accounts
  • EAP and Educational Assistance
  • Parental Leave
  • Paid Time Off (for vacation, personal business, sick time, and parental leave)
  • 12 Paid Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer lifecycle managementanalyticsproject managementcustomer success strategies
Soft Skills
communicationorganizational skillsproactive mindsetdecision-makinglistening skillscoordination skillsfacilitation skillscustomer-centric approachteam collaborationproblem-solving