Service Contract Support Specialist
Honeywell
full-time
Posted on:
Location Type: Hybrid
Location: London • Canada
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Salary
💰 CA$60,000 - CA$90,000 per year
About the role
- Create and coordinate renewal / escalation process for assigned contract base, accurately and on time, to ensure proposals / renewal letters / escalation letters are sent to business stakeholders on time, following GDM Processes.
- Drive contract renewals correctly in CPQ with Operations and AMs, with all data and required documentation, to ensure no delays/errors are incurred during booking
- Ownership for any changes occurring within the contract lifecycle, add-deduct, cancellations, monitoring data quality. This will include the first year of newly booked contracts, which have been handed over from New Contract Proposal Team.
Requirements
- 5 or more years of work experience in service contract renewals in a relevant industry (preferably HVAC, automation, security, fire)
- 5 or more years of work experience with MS Office Suite and performing data analysis using Excel.
- Completed post-secondary education in an administrative or technical field.
- Bachelors Degree or Equivalent - Administrative or technical; OR 5 years Honeywell / Services Experience
- Strong Math skills, including basic commercial awareness (booking margins, cash flow)
- Experience with NEX/Salesforce and SAP
- Able to forge strong internal business relationships and deliver on commitments.
- Relevant knowledge in HVAC, Building Automation, Security, Fire
- Demonstrates a strong commercial awareness.
- Excellent interpersonal skills as well as good verbal, written and presentation skills.
- Ability to multi-task and prioritize work.
- Self-motivated and able to work with minimum supervision.
- Demonstrates a high level of planning & organizational skills daily.
- Highly Customer Focused approach, demonstrating success through a ‘Voice of the Customer’ approach daily.
- Highly self-aware, recognizing the impact of approach and behaviors on peers, direct reports, customers and other internal and external contacts.
- Ability to work within a remote team and support each other when needed
Benefits
- Benefits – Medical, Vision, Dental, Mental Health
- Paid Vacation
- Retirement Benefits (as per regional policy)
- Career Growth
- Professional Development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysiscontract renewalsmath skillscommercial awareness
Soft Skills
interpersonal skillsverbal communicationwritten communicationpresentation skillsmulti-taskingprioritizationself-motivationplanning skillsorganizational skillscustomer focus
Certifications
Bachelor's Degreepost-secondary education