Honest Market Brasil

Consultant

• Act as a technical consultant for franchisees and partners, understanding their needs and supporting customized retail solutions.
• Develop and maintain long-term relationships with franchisees, holding online and occasional in-person meetings to ensure satisfaction and project success.
• Effectively overcome objections to ensure ongoing franchisee satisfaction, providing proactive support to maximize adoption and solution success.
• Define and implement relationship cadences to ensure portfolio expansion and retention.
• Align with the client on objectives to be achieved by the next meeting.
• Propose improvements to workflows, the franchisee success journey, action playbooks, and other area processes.
• Analyze scores and satisfaction metrics via each franchisee's Yungas platform to evaluate their progress along the journey.
• Conduct occasional visits to points of sale.

Franchise Consultant, Mid-level

Customer Success Manager

• Assist in preparing reports on customer progress and metrics such as engagement and satisfaction
• Manage a portfolio of clients, overseeing the entire customer journey from implementation through retention
• Conduct regular meetings with clients to ensure alignment with their goals and expectations
• Propose practical, tailored solutions to ensure customer satisfaction and success
• Monitor metrics such as churn, engagement, and NPS, recommending corrective actions when needed
• Prepare analytical reports and provide strategic insights to clients and the company
• Facilitate communication between clients and internal teams, such as Support and Sales
• Manage customer tickets within your portfolio and resolve inquiries

Franchise Consultant, Mid-level

Customer Success Analyst – Mid-level