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Franchise Consultant, Mid-level
Honest Market BrasilConsultor de franquias apoiando o desenvolvimento de franqueados da rede varejista Honest Market Brasil. Implementando processos, acompanhando métricas e promovendo retenção e sucesso operacional.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in building and maintaining relationships with franchisees, focusing on customized retail solutions and process improvements. Proficient in analyzing satisfaction metrics and implementing strategies to enhance franchisee success.
Highest-signal resume keywords
Franchise Relationship ManagementProcess ImprovementAnalytical SkillsCommunication SkillsClient Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Verbal CommunicationExcellent Written Communication
Tools & Technologies
Yungas Platform
Industry Keywords
Franchise ExperienceRetail SolutionsWorkflow ImprovementSatisfaction MetricsPortfolio Expansion
About the role
Key responsibilities & impact- Act as a technical consultant for franchisees and partners, understanding their needs and supporting customized retail solutions.
- Develop and maintain long-term relationships with franchisees, holding online and occasional in-person meetings to ensure satisfaction and project success.
- Effectively overcome objections to ensure ongoing franchisee satisfaction, providing proactive support to maximize adoption and solution success.
- Define and implement relationship cadences to ensure portfolio expansion and retention.
- Align with the client on objectives to be achieved by the next meeting.
- Propose improvements to workflows, the franchisee success journey, action playbooks, and other area processes.
- Analyze scores and satisfaction metrics via each franchisee's Yungas platform to evaluate their progress along the journey.
- Conduct occasional visits to points of sale.
Requirements
What you’ll need- Excellent verbal and written communication.
- Focus on implementation and process improvement.
- Strong analytical and quantitative skills.
- Experience with franchises (a plus).
Benefits
Comp & perks- Transportation voucher (VT)
- Meal voucher (VR)
- Life insurance
- Paid vacation
- Gympass (optional)