FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Success Analyst – Mid-level
Honest Market BrasilAnalista de Customer Success gerenciando a jornada e retenção de clientes de minimercados autônomos da Honest Market Brasil. Monitorando NPS, churn e satisfação em modelo híbrido em São Paulo.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client relationships throughout the customer journey, focusing on engagement, satisfaction, and retention. Proficient in analyzing metrics and providing strategic insights to enhance customer success.
Highest-signal resume keywords
Customer Success ManagementAnalytical ReportingClient Relationship ManagementMicrosoft Office ProficiencyCRM Tools Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Engagement MetricsChurn AnalysisNet Promoter Score (NPS)Strategic Solutions DevelopmentReport Preparation
Soft Skills
Excellent Communication SkillsOrganizational SkillsProactive Problem SolvingResults-Oriented Mindset
Industry Keywords
Business AdministrationMarketingBusiness ManagementCustomer JourneyClient Portfolio Management
About the role
Key responsibilities & impact- Assist in preparing reports on customer progress and metrics such as engagement and satisfaction
- Manage a portfolio of clients, overseeing the entire customer journey from implementation through retention
- Conduct regular meetings with clients to ensure alignment with their goals and expectations
- Propose practical, tailored solutions to ensure customer satisfaction and success
- Monitor metrics such as churn, engagement, and NPS, recommending corrective actions when needed
- Prepare analytical reports and provide strategic insights to clients and the company
- Facilitate communication between clients and internal teams, such as Support and Sales
- Manage customer tickets within your portfolio and resolve inquiries
Requirements
What you’ll need- Bachelor's degree in Business Administration, Marketing, Business Management, or a related field
- Intermediate proficiency in Microsoft Office and CRM tools
- Excellent verbal and written communication skills, with the ability to work with diverse client profiles
- Strong analytical skills, organized, and results-oriented
- Proactive with a focus on strategic solutions
- Proven experience in Customer Success or related areas
Benefits
Comp & perks- Transportation allowance (VT)
- Meal allowance (VR)
- Life insurance
- Paid vacation
- Gympass (optional)