HomeWorks Energy, Inc.

Supervisor

• The WX QC Supervisor is responsible for compliance, safety and management of 10-20 trucks and the day-to-day operations in the field, ensuring adherence to safety protocols and a great customer experience.
• Manage Mass Save work and ensure adequate coverage and timely completion of projects.
• Supervise the activities of 10-20 Crew Leads, ensuring optimal productivity and adherence to Mass Save and company best practice for safety and quality.
• Conduct regular evaluations, provide feedback to management, and ensure crews receive proper training.
• Monitor work quality and ensure compliance with industry standards and regulatory requirements.
• Conduct virtual site inspections to assess workmanship, identify areas for improvement, and implement corrective actions as necessary.
• Ensure adherence to safety protocols and promote a culture of safety among field crew.
• Complete safety and compliance checks on trucks and equipment weekly.
• Run safety, compliance, and quality meetings with the team.
• Update Customer Relationship Management (CRM) software reports, cases, inputs, and truck inspections.
• Achieve weekly revenue, NPS, documentation, and quality targets.
• Complete daily closeout inspections.
• Complete truck inspections weekly.
• Receive material orders for financial compliance
• Perform additional tasks as required.

Wx QC Supervisor

Project Manager

• Provide consistent customer communication using the 1, 2, 3 call process: Introductory Call, Scheduled Confirmation, Close out call
• Manage a high-volume of cases
• Maintain case close time, meeting company targets
• Drive a superior customer experience: Act as the sole point of contact to the customer
• Update new/changed customer information in the system
• Provide project expectations to the customer
• Communicate with the scheduling team to ensure installs and callbacks are completed promptly
• Respond professionally and in a timely manner to customer calls and emails
• Assist customers with submitting Mass Save Rebates via the Mass Save website
• Initiate and collect project payments for customer accounts
• Perform additional tasks as required.

HVAC Project Coordinator

General

• Responsible for office support of the HVAC service department
• Coordinate on-demand billable calls for maintenance or repair
• Proactively schedule preventative maintenance visits for plan members
• Handle all inbound calls for H&C sales
• Call potential customers to schedule sales visits
• Monitor the CIA HVAC Teams chat room
• Manage customer service issues as needed
• Confirm all H&C sales visits and service visits
• Effectively handle escalated customer issues
• Follow up on proposed and quoted work or return visit requests in a timely fashion
• Ensure service crews have updated customer information
• Respond professionally to calls, emails, and instant messages
• Perform additional tasks as required.

Wx QC Supervisor

HVAC Project Coordinator

HVAC Service Coordinator