HomeWorks Energy, Inc.

General

• Responsible for office support of the HVAC service department
• Coordinate on-demand billable calls for maintenance or repair
• Proactively schedule preventative maintenance visits for plan members
• Handle all inbound calls for H&C sales
• Call potential customers to schedule sales visits
• Monitor the CIA HVAC Teams chat room
• Manage customer service issues as needed
• Confirm all H&C sales visits and service visits
• Effectively handle escalated customer issues
• Follow up on proposed and quoted work or return visit requests in a timely fashion
• Ensure service crews have updated customer information
• Respond professionally to calls, emails, and instant messages
• Perform additional tasks as required.

HVAC Service Coordinator