HVAC Service Coordinator

HomeWorks Energy, Inc.

Service Coordinator for HVAC department managing service operations and customer communications. Responsible for scheduling, customer calls, and administrative support in a remote environment.

Posted 6/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $27 per hourWebsite

About the role

Key responsibilities & impact

Responsible for office support of the HVAC service department
Coordinate on-demand billable calls for maintenance or repair
Proactively schedule preventative maintenance visits for plan members
Handle all inbound calls for H&C sales
Call potential customers to schedule sales visits
Monitor the CIA HVAC Teams chat room
Manage customer service issues as needed
Confirm all H&C sales visits and service visits
Effectively handle escalated customer issues
Follow up on proposed and quoted work or return visit requests in a timely fashion
Ensure service crews have updated customer information
Respond professionally to calls, emails, and instant messages
Perform additional tasks as required.

Requirements

What you’ll need

High School diploma or equivalent
Bachelor's degree in relevant field preferred
3+ years' experience working in customer service field
Experience working in the HVAC field preferred but not required
Proficiency working with MS Office
Proficiency working with Customer Relationship Management (CRM) software such as Salesforce preferred
Customer focused
Excellent communication skills
Ability to work independently or as part of a team
Time Management skills
Problem solving ability
Position requires proficiency in reading, writing, and communicating in English.

Benefits

Comp & perks

Health Insurance
Dental Insurance
Vision Insurance
Paid training
401k Retirement Plan with match
PTO with accrual schedule
Paid holiday schedule
Employee Assistance Program
Fast growth opportunities!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceHVACpreventative maintenancesales coordinationproblem solvingtime managementcommunication

Soft Skills

customer focusedindependent workteamworkescalated issue handling

Certifications

High School diplomaBachelor's degree