HVAC Project Coordinator

HomeWorks Energy, Inc.

Project Coordinator responsible for customer communication and project management for Homeworks Energy. A 100% remote role handling a high volume of customer cases with various tasks.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $26 per hourWebsite

About the role

Key responsibilities & impact

Provide consistent customer communication using the 1, 2, 3 call process: Introductory Call, Scheduled Confirmation, Close out call
Manage a high-volume of cases
Maintain case close time, meeting company targets
Drive a superior customer experience: Act as the sole point of contact to the customer
Update new/changed customer information in the system
Provide project expectations to the customer
Communicate with the scheduling team to ensure installs and callbacks are completed promptly
Respond professionally and in a timely manner to customer calls and emails
Assist customers with submitting Mass Save Rebates via the Mass Save website
Initiate and collect project payments for customer accounts
Perform additional tasks as required.

Requirements

What you’ll need

High School diploma or equivalent
Bachelors degree in relevant field preferred
Proficiency working with MS Office
Proficiency working with Customer Relationship Management (CRM) software such as Salesforce
Customer focused
Excellent communication skills
Ability to work independently or as part of a team
Time Management skills
Problem solving ability
Requires proficiency in reading, writing, and communicating in English.

Benefits

Comp & perks

Health Insurance
Dental Insurance
Vision Insurance
Paid training
Remote work environment
401k Retirement Plan with match
PTO with accrual schedule
Paid holiday schedule
Employee Assistance Program
Fast growth opportunities!

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Customer FocusedAbility to Work IndependentlyTeam Collaboration