Customer Success Specialist
Caleb & Brown
Salary
💰 £25,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Switching
About the role
- Handle inbound telesales contacts via telephone, chat, and email/webform to convert prospects into Hometree customers.
- Support transitioning existing customers from replacement boilers to new or greener options (heat pumps, solar), coordinating with the finance team.
- Identify market insights from lost sales or customers switching to competitors and highlight opportunities for product or pricing improvements.
- Maintain high standards of quality and compliance within a regulated industry.
- Support managing outbound sales initiatives and campaigns during quieter inbound periods to maximise sales.
- Report to Sales Team Leader, Operations; attend monthly team meetings in Peterborough and twice-yearly social events in London.
Requirements
- Self-Motivated: A confident self-starter with a passion and flair for sales and delivering outstanding customer service.
- Strong Communication Skills: Possess strong interpersonal and communication skills, with articulate telephone manner and good grammar and spelling to effectively handle chats and emails.
- Telesales Experience: Experience in working and performing in a telesales role, preferably within an FCA regulated company, though not essential.
- Ability to work in a fast-paced, high call volume environment and thrive under pressure.
- Adaptability: A quick learner who can evolve their approach and adapt to changing initiatives and products.
- Comfortable and quiet home working environment for remote work.
- Willingness to travel to Peterborough or Stoke offices for monthly meetings and occasional additional training (no more than once a week).
