Homera

Representative

• Serve as a facilitator between the patient and the company, ensuring a seamless experience.
• Answering questions about the company, offering accurate information about our products and services
• Delivering information about the product.
• Ensuring patient satisfaction and maintaining professional patient support.
• Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible.
• Keep records of patient interactions, process patient accounts, and file documents.
• Take the extra mile to engage with patients.
• Stay updated with products, policies, and services to provide informed support.

Patient Services Representative

Marketing

• Plan and execute cross-channel marketing initiatives in alignment with evolving priorities
• Own marketing calendars, timelines, and documentation to ensure visibility and accountability
• Coordinate work with external vendors, freelancers, and partners
• Manage campaign launches, updates, and executional follow-through
• Support day-to-day marketing operations and project management across initiatives
• Plan and execute lifecycle campaigns across email and SMS, supporting key stages of the customer journey from onboarding through engagement and retention
• Build, manage, and update core lifecycle flows
• Partner with leadership to align lifecycle initiatives with business priorities
• Plan and manage creative production for paid channels (Meta, Google, etc.)
• Develop creative briefs, messaging direction, and testing approaches
• Coordinate asset creation, feedback, and iteration with designers and external partners
• Ensure paid creative and messaging are aligned with landing page, onboarding, and lifecycle experiences
• Coordinate and manage website updates and landing page projects
• Work with designers, developers, and stakeholders to ensure projects are delivered on time
• Ensure landing pages align with campaign goals, messaging, and conversion objectives
• Support ongoing optimization and testing efforts to improve performance
• Plan, produce, and distribute educational content across marketing channels
• Ensure educational content supports conversion, onboarding, and retention goals
• Own social media planning and execution across priority platforms
• Develop content calendars and oversee posting and engagement
• Ensure social content aligns with brand, education, and growth objectives

Marketing Manager

Web Designer

• Design modern, responsive web pages and components using Figma
• Translate business goals, campaign briefs, and user insights into effective web experiences
• Collaborate with marketing, product, and engineering to execute and iterate on designs
• Create high-fidelity mockups and ensure smooth developer handoff
• Continuously improve designs based on performance data, user behavior, and testing insights
• Maintain and evolve design systems to ensure consistency across web properties
• Contribute to landing pages, product pages, and ongoing website optimization efforts
• Bring creative ideas and design perspective to projects — contributing to both concept and execution
• Balance speed and quality, delivering high-impact work in a fast-moving environment

Patient Services Representative

Marketing Manager

Senior Web Designer