Patient Services Representative

Homera

Patient Services Representative facilitating communication and support for patients. Ensuring satisfaction through accurate information and maintaining patient records in a healthcare environment.

Posted 7/1/2026full-timeRemote • 🇵🇭 PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient support and customer service within healthcare environments, ensuring patient satisfaction through effective communication and problem-solving. Proficient in managing patient interactions and maintaining accurate records while staying informed about products and services.

Highest-signal resume keywords

Customer Support ExperiencePatient Support ExperienceHIPAA Compliance KnowledgeTelehealth ExperienceIntercom Platform Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Record KeepingComplaint ResolutionPatient Interaction ManagementWritten CommunicationAccount Processing

Soft Skills

Problem-SolvingEmpathyEngagementProfessionalism

Tools & Technologies

Ticketing SystemsChat SupportEmail SupportIntercom

Industry Keywords

HealthcareTelemedicinePharmacyInsuranceMedical Offices

About the role

Key responsibilities & impact

Serve as a facilitator between the patient and the company, ensuring a seamless experience.
Answering questions about the company, offering accurate information about our products and services
Delivering information about the product.
Ensuring patient satisfaction and maintaining professional patient support.
Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible.
Keep records of patient interactions, process patient accounts, and file documents.
Take the extra mile to engage with patients.
Stay updated with products, policies, and services to provide informed support.

Requirements

What you’ll need

1-3+ years of experience in customer support, patient support, or a related service-driven role
Experience supporting customers or patients via written channels such as chat, email, or ticketing systems
Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required
Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments
Nice to have: Experience working in telemedicine or related medical contexts.
Nice to have: Experience supporting customers through the Intercom platform.

Benefits

Comp & perks

Flexible working hours
Work wherever you choose.
Fun and casual work environment.
We are a diverse, global team!