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Homera

Patient Services Representative

Homera

Patient Services Representative facilitating communication and support for patients. Ensuring satisfaction through accurate information and maintaining patient records in a healthcare environment.

Posted 7/1/2026full-timeRemote • 🇵🇭 PhilippinesJuniorWebsite

About the role

Key responsibilities & impact
  • Serve as a facilitator between the patient and the company, ensuring a seamless experience.
  • Answering questions about the company, offering accurate information about our products and services
  • Delivering information about the product.
  • Ensuring patient satisfaction and maintaining professional patient support.
  • Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible.
  • Keep records of patient interactions, process patient accounts, and file documents.
  • Take the extra mile to engage with patients.
  • Stay updated with products, policies, and services to provide informed support.

Requirements

What you’ll need
  • 1-3+ years of experience in customer support, patient support, or a related service-driven role
  • Experience supporting customers or patients via written channels such as chat, email, or ticketing systems
  • Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required
  • Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments
  • Nice to have: Experience working in telemedicine or related medical contexts.
  • Nice to have: Experience supporting customers through the Intercom platform.

Benefits

Comp & perks
  • Flexible working hours
  • Work wherever you choose.
  • Fun and casual work environment.
  • We are a diverse, global team!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Record KeepingComplaint ResolutionPatient Interaction ManagementWritten CommunicationAccount Processing
Soft Skills
Problem-SolvingEmpathyEngagementProfessionalism