Holy Family Institute

Counselor

• Articulate the university's admissions process, programs and mission to prospective students.
• Manage assigned travel territory and meet assigned enrollment goals.
• Evaluate and manage all applicants assigned by territory/major.
• Timely review and assessment for all applications assigned is required.
• Assist with the planning and execution of recruitment events.
• Establish and maintain good rapport and relationship with counselors and teachers in the assigned schools.

Admissions Counselor – Assistant Director

Administration

• Play a critical role in leading the financial operations of the Student Accounts office at Holy Family University.
• Responsible for supervising staff and student workers, setting direction and leadership through a student-first perspective.
• Overseeing all internal and external communication, policy, and reporting processes.
• Ensuring quality customer service in all things.
• Work closely with students, parents, staff, and various campus departments to ensure accurate and timely billing, collection of tuition and fees, and the seamless operations of the Student Accounts office.
• Serve as a point of contact for elevated situations involving students, parents, and staff regarding inquiries related to tuition, fees, billing, and payments.
• Review informal appeals and special situations that result in resolving billing issues and answer questions concerning tuition charges, financial holds, and account balances.
• Maintain accurate records of student financial transactions and ensure compliance with institutional policies and procedures.
• Assist in the development, implementation, and enforcement of policies and procedures related to student billing, payments, and collections.

Admissions Counselor – Assistant Director

Student Accounts Administrator