Financial Aid Counselor – Assistant Director

Holy Family Institute

Financial Aid Counselor responsible for verifying eligibility and awarding financial aid at Holy Family University. Managing student inquiries and maintaining compliance with federal and state guidelines.

Posted 5/28/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Responsible for verifying eligibility and awarding financial aid in compliance with federal, state, and institutional guidelines
Collect, examine, and verify additional FAFSA-required documents when necessary
Counsel students and families in matters of financial aid eligibility
Execute and analyze various queries/reports and websites as they relate to student data management and financial aid eligibility
Develop and maintain strong working knowledge of all aspects of verification, including federal requirements and tax return analysis
Greets, advises and counsels current and prospective students, families, and others regarding financial aid questions and timelines in person, over the phone, and through email
Responsible for being on-call on their assigned day of the counselor of the day rotation
Works with University Advancement on maintaining, updating, and processing Excel and SSRS reports utilized during the Holy Family Named Scholarship application process
Processes all late drops, withdrawals and SAP warning letters when applicable

Requirements

What you’ll need

Bachelor’s degree required; for the Financial Aid Counselor, in lieu of a bachelor’s degree, at least one year of financial aid experience required
Computer literacy required, with an advanced knowledge of MS Word and Excel in a Windows environment, including proficiency with Excel (reporting and queries) and client-server system (Colleague preferred)
Strong interpersonal, verbal and written communication skills are required
Attention to detail, planning and multi-tasking skills and self-motivation; proven ability to work as a team player and sensitivity to matters of confidentiality are also required
Knowledge of and ability to follow university policies and procedures
Ability to establish and maintain effective working relationships with the campus community

Benefits

Comp & perks

Medical, prescription, dental and vision
Commuter Benefits: Transit and park benefits through pre-tax payroll deductions
Half-Day Fridays: Enjoy half day Fridays in the summer
403(b) Retirement: Discretionary match up to 5%; vested immediately
Time Off: 12 Paid Holidays, Vacation, Personal, Sick Days and a week off for Winter Break
Tuition Benefits: Employees or dependents pursuing a first Undergraduate Degree receive 100% tuition remission; employees pursuing a first Master’s or Doctoral degree, receive 100% tuition remission; eligible dependents pursuing a first Master’s or Doctoral degree, receive 50% tuition discount
Alpha House: 50% Discount for Nursery, Pre-K and Kindergarten

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial aid eligibilityFAFSA documentationdata managementtax return analysisreportingqueriesExcelSSRSclient-server systemsdata processing

Soft Skills

interpersonal skillsverbal communicationwritten communicationattention to detailplanning skillsmulti-taskingself-motivationteam playersensitivity to confidentialityrelationship building