HOLY

Account Manager

• Take end-to-end responsibility for assigned national customers
• Manage and expand retail presence by intensifying existing partnerships
• Deliver customized solutions for retail partners
• Assist in implementing omni-channel activation plans

Senior Key Account Manager – Retail

Customer Success Manager

• Own all automation flows - operationally and strategically: You build, maintain, and evolve our email and WhatsApp flows and transactional campaigns across the entire customer lifecycle - from concept to execution.
• Segmentation & personalization: You develop and own our CRM segmentation logic and personalization approach. You translate behavioral signals and lifecycle data into targeted communication that increases conversion, retention, and LTV — driven by data, not gut feeling alone.
• Run structured A/B tests: You design, set up, and analyze tests across flows and transactional campaigns independently. You translate results into concrete, documented optimizations — and implement them.
• Track, report, and act on performance: You regularly monitor automation KPIs, proactively spot issues and opportunities, and communicate findings clearly without waiting to be asked.
• Collaborate cross-functionally: You work closely with Shop, Data/BI, Ops, and Creative as a reliable, technically strong CRM partner. You drive alignment and execute on shared projects hands-on.

Senior Key Account Manager – Retail

Senior CRM Manager