Holman

Account Executive I

Holman

full-time

Posted on:

Location Type: Hybrid

Location: Mississauga • Canada

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Salary

💰 CA$69,090 - CA$98,450 per year

About the role

  • Investigate and provide resolution to client issues, log all inquiries and summaries of issue and resolution
  • Proactively identify areas of opportunity for client by monitoring trends, data, etc.
  • Manage client relationship, ensures timely customer responses, collaborates with internal teams, and supports process improvements within established service standards
  • Take ultimate ownership of client relationships, understanding their strategic priorities and how our fleet services impact their organization
  • Provide prompt responses to internal and external customer inquiries in accordance with established service delivery metrics, goals, and standards
  • Work cohesively with Client Administrators, teammates, and internal contacts to create a consistent and customer-friendly environment
  • Proactively engage with clients to influence decision-making processes through strategic recommendations and creative solutions
  • Properly manage customer service escalations from intake through resolution, ensuring thorough tracking, follow-up and client satisfaction
  • Identify and propose process improvements to enhance efficiency and effectiveness within company workflows and operations
  • Understand client data, assist in reporting development, and monitor key performance indicators (KPIs) to track client success and identify improvement opportunities
  • Provide strategic solutions and recommendations to address client challenges and optimize service delivery, partnering with internal subject matter experts (SMEs) as deemed required
  • Maintain proactive communication with clients, providing regular updates on open items and addressing client concerns promptly
  • Demonstrate a comprehensive understanding of company products, services, and offerings to effectively support client needs and initiatives
  • Manage relationships with large and complex clients, ensuring high levels of satisfaction and retention

Requirements

  • Bachelor’s degree in Business Administration, Communications, or equivalent work experience required
  • 2+ years Account Management or Customer Relationship Management experience required
  • Proficient in various desktop tools including Microsoft Office programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.), with a strong emphasis on Excel skills
  • Familiarity with virtual office technology and equipment such as Zoom, Microsoft Teams, and other collaboration tools is preferred
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisreporting developmentkey performance indicatorsprocess improvementscustomer service escalation managementstrategic recommendationsclient issue resolutionaccount managementcustomer relationship management
Soft Skills
client relationship managementproactive communicationcollaborationproblem-solvinginfluencing decision-makingcustomer satisfaction focusownershipstrategic thinkingadaptability
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Communications