Onboarding/Customer Support Specialist
Holiston Media Ltd
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Junior
About the role
- Establishing effective communication with clients
- Analyzing the end user experience based on following data: customer’s feedback, support requests data analysis, service data statistics and internal testing
- Helping clients understand the platform and supporting them throughout the process of making a deposit
- Assisting clients via various communication channels (phone, WhatsApp, platform chat, email, push notifications)
- Collaboration with the management and IT/Suport departments
Requirements
- Minimum of 1 year of experience in a similar role within the financial services industry, focusing on Forex, CFDs, or Crypto.
- Background in sales would be a great plus
- Proficiency in English(clear accent)
- Strong negotiation, communication, and interpersonal skills, with an analytical mindset.
Benefits
- 100% remote job
- Competitive salary
- Opportunity to work in international and cross-functional team with challenging and in-demand product
- Medical insurance after probation period
- Additional sick leaves every 6 months
- Birthday gifts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationnegotiationinterpersonalanalytical mindset