HockeyStack

Account Manager

HockeyStack

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $120,000 - $200,000 per year

About the role

  • Oversee the full customer lifecycle; onboarding, rollout, activation, adoption, and growth. You’re not just managing accounts; you’re driving impact and ensuring every customer realizes the full power of HockeyStack.
  • Work closely with implementation managers to ensure all customer use cases are implemented.
  • Expand accounts into new product SKUs and grow usage of their current products.
  • Consistently communicate the status of the program to executive buyers and executive stakeholders.
  • Define and execute value roadmaps for every account. Minimize time-to-value, accelerate adoption, and tie every milestone to measurable ROI.
  • Operate as a strategic partner across marketing, sales, and revenue teams. You’ll bring clarity where there’s confusion, action where there’s delay, and results where others fail.
  • Proactively surface insights and opportunities to help customers expand their use of the platform, and their investment in it.
  • Track, measure, and prove ROI relentlessly. You’ll equip champions with the evidence they need to justify every dollar and unlock more budget.
  • Move seamlessly across Enterprise, Mid-Market, and SMB segments bringing precision to high-touch and scale to low-touch, with zero drop in quality.
  • Work cross-functionally to eliminate friction and solve hard problems quickly. You’ll chase blockers across the company and refuse to let customer value stall.
  • Act as the voice of the customer filtering signal from noise and helping shape the future of the product with firsthand insights from the field.

Requirements

  • 3–6 years of experience in an Account Management or Customer Success role at a B2B SaaS company
  • Proven ability to manage a portfolio of customers and deliver results across onboarding, adoption, and expansion
  • Experience with value-based selling and communicating ROI to executive stakeholders
  • Strong understanding of GTM functions and familiarity with revenue and marketing data
  • Comfortable with both high-touch and tech-touch motions across customer segments
  • Ability to work cross-functionally and drive alignment around customer outcomes
  • Team player with high agility and the ability to adapt to changing environments
  • Process-focused when process reduces friction and increases alignment
  • Crisp communicator. You don’t mince words and clearly message what’s valuable.
  • Ownership-first mindset. You take initiative, move fast, and figure things out.
  • Thrive in early-stage, high-urgency environments where speed and impact matter.
  • Curious, self-aware, and feedback-driven. You bring energy, not ego.
  • See this role as a defining chapter, not a stepping stone or side quest.
Benefits
  • Remote options for exceptional candidates based in the U.S. or internationally
  • Competitive salary
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer SuccessValue-based SellingROI CommunicationGTM FunctionsRevenue Data AnalysisMarketing Data AnalysisOnboardingAdoptionExpansion
Soft Skills
Cross-functional CollaborationAgilityAdaptabilityProcess-focusedCrisp CommunicationOwnership MindsetInitiativeCuriositySelf-awarenessFeedback-driven