HockeyStack

Account Manager

• Oversee the full customer lifecycle; onboarding, rollout, activation, adoption, and growth. You’re not just managing accounts; you’re driving impact and ensuring every customer realizes the full power of HockeyStack.
• Work closely with implementation managers to ensure all customer use cases are implemented.
• Expand accounts into new product SKUs and grow usage of their current products.
• Consistently communicate the status of the program to executive buyers and executive stakeholders.
• Define and execute value roadmaps for every account. Minimize time-to-value, accelerate adoption, and tie every milestone to measurable ROI.
• Operate as a strategic partner across marketing, sales, and revenue teams. You’ll bring clarity where there’s confusion, action where there’s delay, and results where others fail.
• Proactively surface insights and opportunities to help customers expand their use of the platform, and their investment in it.
• Track, measure, and prove ROI relentlessly. You’ll equip champions with the evidence they need to justify every dollar and unlock more budget.
• Move seamlessly across Enterprise, Mid-Market, and SMB segments bringing precision to high-touch and scale to low-touch, with zero drop in quality.
• Work cross-functionally to eliminate friction and solve hard problems quickly. You’ll chase blockers across the company and refuse to let customer value stall.
• Act as the voice of the customer filtering signal from noise and helping shape the future of the product with firsthand insights from the field.

Operations

• Take on the company’s highest-leverage problems across product, operations, strategy, and go-to-market.
• Own critical initiatives end-to-end: define the problem, run deep analysis, make clear recommendations, and drive execution.
• Act as a force multiplier as the company scales; identifying patterns, eliminating inefficiencies, and building scrappy but durable solutions.
• Partner closely with Customer Success, Sales, and Marketing to unblock execution and accelerate growth.
• Design and implement processes, tools, and systems that scale with the business, not against it.
• Operate with extreme range and ownership: one week shaping product or GTM strategy, the next supporting a customer analysis or pressure-testing pricing and unit economics.

Strategy and Ops Associate

Sales Engineer

• Design, build, and deliver polished interactive demos and live sandbox environments tailored to customer business use cases
• Spin up isolated sandbox environments or trial workspaces to prototype custom scenarios
• Collaborate with prospects to build real POCs - import data, set up workflows, and surface actionable insights in live sessions
• Apply the MEDDICC framework consistently to uncover evaluation criteria early and tailor engineer-led sessions accordingly
• Engage key personas by crafting use-case narratives and executing demos to reflect those
• Train SDRs and AEs on technical messaging, solution positioning, and MEDDICC qualification best practices

Sales Engineer, GTM AI

Customer Success Manager

• Own the full customer lifecycle—onboarding, activation, adoption, growth.
• Define and execute value roadmaps for every account.
• Operate as a strategic partner across marketing, sales, and revenue teams.
• Proactively surface insights and opportunities to help customers expand their use of the platform.
• Track, measure, and prove ROI relentlessly.
• Move seamlessly across Enterprise, Mid-Market, and SMB segments.
• Work cross-functionally to eliminate friction and solve hard problems fast.
• Act as the voice of the customer.

Data Analyst

• Partner with customers to solve their revenue goals, challenges, and questions.
• Use HockeyStack’s platform to uncover insights and deliver clear, actionable recommendations.
• Translate complex metrics into straightforward explanations for non-technical audiences.
• Be the Data Partner to support Customer Success Managers in delivering strategic guidance to clients.
• Identify patterns and trends in marketing and sales data to advise customers on where to focus efforts.
• Collaborate with internal teams to continuously enhance the customer experience.