HockeyStack

Full-stack Engineer

• Manage and scale ClickHouse clusters (replication, sharding, distributed tables) to 100s of TBs.
• Maintain data consistency across replicas and shards.
• Profile and optimize heavy ETL/ELT queries and table engines.
• Tune key configs (max_threads, max_memory_usage, merge settings, I/O schedulers).
• Benchmark cluster performance (ingest throughput, query latency, merge rate).
• Proactively work with engineers to optimize schema and query patterns.
• Improve observability stack on DataDog.
• Set up alerting on query performance, merges, replicas, and disk usage.
• Own backup and restore processes (to secondary cluster and S3).
• Plan and execute upgrades with zero or minimal downtime.
• Test and document disaster recovery scenarios.
• Own security within ClickHouse, including access control, encryption where applicable, and adherence to internal and regulatory data protection requirements.
• Resolve production issues and figure ways to prevent them.
• Participate in the Architecture Review process to ensure major changes to the product portfolio have data flow and ClickHouse considerations represented at the very start.

Staff Engineer, Clickhouse

Business Analyst

• Act as a trusted consultant to customers, helping them translate business challenges into actionable strategies using HockeyStack's platform.
• Advise customers on how to optimize their GTM motions — from pipeline generation to revenue conversion.
• Partner with Customer Success Managers to deliver support and strengthen long-term customer relationships.
• Troubleshoot customers' technical challenges by diagnosing issues, identifying root causes, and guiding them to effective solutions.
• Collaborate cross-functionally with Product, Engineering, and CS.

Solutions Engineer

• Build deep, ongoing relationships with customers to understand their evolving business challenges, goals, and GTM strategies.
• Translate customer problems into clearly scoped internal projects, partnering with Product, Engineering, and Data teams to drive solutions.
• Act as the customer's strategic advocate internally — ensuring their needs shape our roadmap and priorities.
• Develop and present recommendations to customer stakeholders, framing insights in terms of business outcomes and value realization.
• Identify opportunities to expand customer usage and deepen platform adoption based on their evolving needs.
• Collaborate with Account Management and Data teams to ensure continuity from launch through long-term engagement.
• Bring a consulting mindset to ambiguous problems — structure the question, gather the right inputs, and deliver a clear recommendation.

Solutions Consultant

Account Manager

• Oversee the full customer lifecycle; onboarding, rollout, activation, adoption, and growth. You’re not just managing accounts; you’re driving impact and ensuring every customer realizes the full power of HockeyStack.
• Work closely with implementation managers to ensure all customer use cases are implemented.
• Expand accounts into new product SKUs and grow usage of their current products.
• Consistently communicate the status of the program to executive buyers and executive stakeholders.
• Define and execute value roadmaps for every account. Minimize time-to-value, accelerate adoption, and tie every milestone to measurable ROI.
• Operate as a strategic partner across marketing, sales, and revenue teams. You’ll bring clarity where there’s confusion, action where there’s delay, and results where others fail.
• Proactively surface insights and opportunities to help customers expand their use of the platform, and their investment in it.
• Track, measure, and prove ROI relentlessly. You’ll equip champions with the evidence they need to justify every dollar and unlock more budget.
• Move seamlessly across Enterprise, Mid-Market, and SMB segments bringing precision to high-touch and scale to low-touch, with zero drop in quality.
• Work cross-functionally to eliminate friction and solve hard problems quickly. You’ll chase blockers across the company and refuse to let customer value stall.
• Act as the voice of the customer filtering signal from noise and helping shape the future of the product with firsthand insights from the field.