Slot Manager
Ho-Chunk, Inc.
full-time
Posted on:
Location Type: Office
Location: Lincoln • New York • United States
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About the role
- Oversee daily operations of the slot department, ensuring appropriate staffing levels and operational readiness.
- Provide leadership, coaching, and performance management to slot operations team members.
- Conduct performance evaluations and deliver ongoing feedback to support professional development.
- Participate in the interview and selection process for slot operations candidates and recommend hiring decisions.
- Provide recommendations regarding team member transfers, promotions, suspensions, and terminations.
- Collaborate with Human Resources to address escalated employee relations matters.
- Ensure team members comply with company policies, procedures, and internal controls.
- Monitor operational effectiveness and recommend improvements to enhance efficiency and guest experience.
- Maintain strong working knowledge of applicable federal, state, and local gaming laws and regulatory requirements.
- Monitor departmental activities to ensure compliance with internal policies and gaming regulations property-wide.
- Coordinate staffing and operational support for promotions, special events, and peak gaming periods.
- Provide position-specific training and ensure team members complete required compliance and operational training.
- Conduct regular walk-throughs and observations to maintain operational efficiency and guest service standards.
- Address internal and external guest concerns with professionalism, patience, and diplomacy.
Requirements
- Strong organizational skills and attention to detail.
- Strong analytical and problem-solving abilities.
- Demonstrated leadership and supervisory skills.
- Proficiency in Microsoft Office Suite or related software.
- Comprehensive understanding of player tracking systems and complimentary guidelines consistent with industry standards.
- Bachelor’s degree in marketing, hospitality management, business administration, or a related field.
- Five (5) years of gaming operations experience.
- Three (3) years of supervisory experience in a gaming or hospitality environment.
Benefits
- Federal Employees Medical Coverage
- Full Insurance Coverage offerings
- 401K with Day 1 Vesting & Company Match
- Quarterly Incentive Program
- Vacation, Holiday & Sick Days
- Discounted Meal Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
player tracking systemsMicrosoft Office Suiteoperational trainingperformance managementcompliance traininganalytical skillsproblem-solving skillsorganizational skillssupervisory skillsstaffing coordination
Soft Skills
leadershipcoachingcommunicationattention to detailprofessionalismpatiencediplomacyfeedback deliveryemployee relationsguest service