Ho-Chunk, Inc.

Information Technology Support Technician

Ho-Chunk, Inc.

full-time

Posted on:

Location Type: Office

Location: Lincoln • New York • United States

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About the role

  • Support and uphold the Mission, Vision, and Values of WarHorse Gaming.
  • Assist in developing business continuity and disaster recovery plans; maintain knowledge of plan executables and respond to crises as needed.
  • Install, configure, test, monitor, and troubleshoot end-user devices, network hardware, printers, scanners, presentation systems, and related software.
  • Perform on-site analysis, diagnosis, and resolution of complex IT and hardware problems, implementing corrective solutions and coordinating off-site repairs as necessary.
  • Provide Audio/Visual (AV) support and communicate with third-party AV vendors as required.
  • Deliver training and support to end users and staff on equipment operation and system use.
  • Maintain accurate inventories of IT and networking equipment, including monitors, servers, routers, switches, and peripheral devices.
  • Document all instances of hardware failure, repair, installation, and removal.
  • Track and manage IT hardware/equipment contracts, including contract-based installations.
  • Respond promptly to IT support requests via calls, pages, and emails.
  • Perform additional duties as assigned.

Requirements

  • Must be 21 years of age or older.
  • High school diploma.
  • Two (2) years of experience installing and troubleshooting Windows operating systems, desktop hardware, and Microsoft products, with exposure to deploying and maintaining servers and network equipment in a data center.
  • One (1) year of experience working in an Active Directory environment using system tools such as WireShark, Fluke Meter, Altiris, and Ghost.
  • Strong English communication skills (written and verbal).
  • Previous experience in a casino setting.
  • Experience with gaming systems, table game systems, cash-dispensing systems, and kiosk technology.
Benefits
  • Federal Employees Medical Coverage
  • Full insurance coverage offerings
  • 401(k) with immediate vesting & company match
  • Quarterly incentive program
  • Vacation, holiday & sick days
  • Discounted meal program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows operating systemsdesktop hardwareMicrosoft productsserver deploymentnetwork equipment maintenanceActive Directorytroubleshootinghardware installationAV supportdisaster recovery planning
Soft Skills
communication skillsproblem-solvingtrainingsupportteam collaborationcrisis responsedocumentationinventory managementcustomer serviceadaptability