Slot Manager
Ho-Chunk, Inc.
full-time
Posted on:
Location Type: Office
Location: Omaha • New York • United States
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About the role
- Practices, supports, and upholds the Mission, Vision, and Values of WarHorse Gaming, LLC.
- Oversees daily Slot Operations, ensuring optimal performance, compliance, and guest satisfaction.
- Maintains appropriate staffing levels and collaborates with other departments for special events and promotions.
- Ensures all team members follow internal policies, procedures, and regulatory requirements.
- Monitors operational effectiveness and recommends improvements to drive department and company success.
- Coaches, mentors, and evaluates team members; manages annual performance review processes.
- Participates in interviewing, hiring recommendations, and onboarding for Slot Operations roles.
- Manages employee relations and partners with Human Resources on escalated issues.
- Provides recommendations related to employee status changes, including promotions, transfers, suspensions, and terminations.
- Ensures compliance with all mandatory training and delivers role-specific development opportunities.
- Maintains strong working knowledge of federal, state, and local gaming regulations, internal controls, and company policies.
- Conducts regular walk-throughs of assigned areas to ensure operational efficiency and compliance.
- Creates and sustains a motivating, accountable, and performance-driven work environment.
- Manages guest and team member concerns with professionalism, tact, and diplomacy.
- Maintains strict security and accountability of company-issued equipment (keys, radios, handheld devices, etc.).
- Demonstrates a strong commitment to safety and follows all company and departmental safety standards.
- Maintains industry knowledge through continuing education and professional development.
- Understands and complies with the Company Compulsive and Problem Gambling Plan, including regulations related to minors and intoxicated guests.
Requirements
- Bachelor’s degree in Marketing, Hospitality Management, Business Administration, or a related field preferred; equivalent experience will be considered.
- Minimum of five (5) years of gaming operations experience, including three (3) years in a supervisory or leadership role preferred.
- Strong organizational skills with exceptional attention to detail.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proven leadership and team management skills.
- Proficiency in Microsoft Office Suite or related software.
- Comprehensive knowledge of player tracking systems and complimentary guidelines consistent with industry standards.
Benefits
- Alcohol Service / Comp Authority: Yes
- Gaming License: Ability to secure and maintain a Nebraska Gaming License is required.
- Equal Opportunity Employer statement.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
gaming operationsplayer tracking systemsanalytical skillsproblem-solvingdecision-makingstaffing managementperformance review processescompliance knowledgeoperational effectivenesstraining development
Soft Skills
organizational skillsattention to detailleadershipteam managementcoachingmentoringcommunicationprofessionalismtactdiplomacy