District Sales Manager – Bone Health
Amgen
Job Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Plan, organize, and direct daily operations of the Slot department
- Set team members expectations and goals to maximize productivity and profitability
- Monitor department metrics to establish standards and identify areas of improvement or growth
- Develop a service culture that cultivates guest and brand loyalty
- Assist in developing and implementing customer service strategy for Slot Operations Team
- Process jackpots and manual hand-pays per Internal Controls and SOPs and act as signatory on hand paid jackpots
- Monitor business levels and create schedules that meet service standards
- Document and report all cash operation transactions in accordance with federal currency reporting and compliance standards
- Listen and respond to guests and take ownership of inquiries to resolution
- Explain game combinations and payouts with confidence and accuracy
- Maintain security of keys, radios, handheld devices and company equipment
- Identify and report unsafe practices and maintain professional workplace environment
- Attend required training meetings and manage projects in a timely manner
- Read and understand the WarHorse Responsible Gambling Plan
- Adhere to regulations prohibiting service to minors and/or intoxicated persons
- Perform other tasks as assigned
Requirements
- Must be 21 years or older
- High school diploma, GED, or relevant experience
- Three (3) years of experience in a leadership capacity within the guest service or customer service driven industry, preferably in a high volume, complex resort casino environment
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Dedicated to guest loyalty and providing exceptional service
- Proficient with Microsoft Office Suite or related software
- Technical understanding of slot machines and associated components
- Demonstrates commitment to train and mentor team members
- Proficiency in using mobile devices and touch screen technology is strongly preferred
- Knowledge of player tracking systems and guidelines consistent with industry standards
- Ability to secure and maintain NRGC Gaming License
- Must be flexible in scheduling and meet attendance guidelines
