Ho-Chunk, Inc.

Slot Shift Manager

Ho-Chunk, Inc.

full-time

Posted on:

Location Type: Office

Location: Omaha • New York • United States

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About the role

  • The Slot Shift Manager is responsible for planning, organizing, and directing the daily operations of the Slot department.
  • Set team members expectations and goals to maximize productivity and profitability.
  • Monitor department metrics to establish standards and identify areas of improvement or growth.
  • Develop a service culture that cultivates guest and brand loyalty.
  • Assist in developing and implementing effective strategy for managing customer service for the Slot Operations Team.
  • Process jackpots and manual hand-pays as indicated by the property’s Internal Controls and Standard Operating procedures.
  • Act as a signatory on hand paid jackpots as detailed in the internal controls and Standard Operating procedures.
  • Monitor business levels and effectively create schedules that meet service standards.
  • Document and report all cash operation transactions in accordance with the federal currency reporting and compliance standards.
  • Listen and respond to all guest in a considerate, professional, and positive manner.
  • Take ownership of guest and team member inquiries and follow through to a resolution.
  • Maintain meticulous security of keys, radios, handheld devices and any other assigned items and company equipment.
  • Identify and report unsafe practices that do not comply with company safety standards.
  • Maintain a professional workplace environment for all team members.
  • Attend all required training meetings.
  • Manage and complete projects in a timely manner.
  • Read and understand the WarHorse Responsible Gambling Plan.
  • Adhere to the regulations prohibiting service to minors and/or intoxicated persons.
  • Must be flexible in scheduling based on business needs.

Requirements

  • Must be 21 years or older.
  • High school diploma, GED, or relevant experience.
  • Three (3) years of experience in a leadership capacity within the guest service or customer service driven industry, preferably in a high volume, complex resort casino environment.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Dedicated to guest loyalty and providing exceptional service.
  • Proficient with Microsoft Office Suite or related software.
  • Must have a technical understanding of slot machines and associated components.
  • Demonstrates commitment to train and mentor team members.
  • Proficiency in using mobile devices and touch screen technology is strongly preferred.
  • Knowledge of player tracking systems and guidelines consistent with industry standards.
Benefits
  • Goal Achievement
  • Federal Employees Medical Coverage
  • Full Insurance Coverage offerings
  • 401K with Day 1 Vesting & Company Match
  • Quarterly Incentive Program
  • Vacation, Holiday & Sick Days
  • Discounted Meal Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceleadershipanalytical skillsproblem-solvingMicrosoft Office Suitetechnical understanding of slot machinesplayer tracking systemsschedulingcash operation transactionscompliance standards
Soft skills
organizational skillsattention to detailguest loyaltyexceptional servicementoringflexibilitycommunicationownershipprofessionalismservice culture
Certifications
high school diplomaGED