Lead Technical Support Specialist
HMH
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts • United States
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Salary
💰 $80,000 - $100,000 per year
Job Level
About the role
- Serve as the primary escalation point for complex technical issues impacting HMH team members.
- Deliver advanced troubleshooting and implement effective solutions.
- Manage systems ensuring the seamless operation of technology stack.
- Mentor junior team members and provide deskside support.
Requirements
- Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).
- At least 5 years of experience in technical support or systems administration within an enterprise environment.
- 3–5 years of hands-on IT support experience.
- Advanced proficiency in Windows 10/11 and macOS troubleshooting and support.
- Hands-on experience with Microsoft 365 administration and familiarity with Azure AD/Entra ID.
- Solid understanding of TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
Benefits
- HMH is fully committed to Equal Employment Opportunity
- Work environment free from discrimination and harassment
- Comprehensive health benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingsystems administrationWindows 10Windows 11macOSMicrosoft 365Azure ADTCP/IPDNSDHCP
Soft skills
mentoringcommunicationproblem-solvingteam collaborationescalation management