HKEX Foundation 香港交易所慈善基金

Network Operations

• Monitor the performance and availability of applications, servers, and systems.
• Use monitoring tools (e.g., TrueSight, SolarWinds) to track system health and performance metrics.
• Assist in identifying basic issues or irregular system behaviors.
• Provide first‑level support under team supervision.
• Support the operation of business applications and scheduled jobs.
• Perform routine tasks such as running batch processes, handling deployments, and applying patches under guidance.
• Assist in responding to system and application alerts, incidents, and outages.
• Log, track, and resolve incidents using IT service management (ITSM) tools like ServiceNow.
• Assist in simple scripting tasks (Bash, Python, PowerShell) to support operational automation.
• Maintain basic documentation of system operation and update daily operational checklists
• Generate reports on system performance, incidents, and maintenance activities.
• Work closely with senior operators, application development, DevOps, and infrastructure teams.

Senior Computer Operator – System & Network Operations – IT

Vice President

• Lead all operational and enhancement aspects of IT Service Operation Management in HKEX.
• Enforce strong controls around incident, problem, change, configuration, release, asset and account management processes.
• Ensure IT Service Operation Management is integrated effectively with the broader IT Division's functions to ensure seamless experience and capability delivered to Business and IT stakeholders.
• Establish strong stakeholder relationships with effective communication on service requirements, service improvements, risks, service changes, service outages, and service issues.
• Foster culture of standardization, process mindset, automation-first thinking and continuous improvement.
• Define and own the IT Service Operation Management strategy, covering ITIL-aligned processes, tooling, governance, automation, AI and talent uplift.
• Build a progressive roadmap transitioning from traditional ITSM to modernized, proactive service control.
• Develop a future-state operating model integrating data-driven service insights, AIOps, agentic AI and predictive analytics.
• Accountable for Financial and Cost Management aspects of the function, including IT Budget, reforecasting, Headcount, CAPEX, and OPEX tracking.
• Coach and motivate diverse team members to maximize effectiveness while enhancing interactions, harmony and synergy.
• Advocate security and governance mindset on everything we do to achieve a well-controlled operation.

IT Service Operation Management Lead – Technology Service Management

Artificial Intelligence

• Lead and oversee the implementation of Generative AI use cases including natural language processing and computer vision, leveraging your experience and knowledge in this domain.
• Provide expert guidance and support in designing, developing, and implementing Generative AI solutions, prompt engineering strategies to guide the foundation model's behavior and generate desired outputs.
• Take ownership of project management activities, including project planning, resource allocation, timeline management, risk assessment, and issue resolution.
• Collaborate closely with business stakeholders, product vendors, and other IT teams to gather requirements, define solution architectures, and ensure smooth integration into existing IT systems.
• Develop and execute comprehensive testing strategies to ensure the reliability, scalability, and performance of solutions.
• Create detailed technical documentation, user guides, and training materials to facilitate knowledge transfer and enable end-users to effectively leverage solutions.
• Proactively identify opportunities for process improvement, automation, and optimization.

Systems Development Manager – Generative AI, AVP, AI Systems

Data Engineer

• Data Architect supports Chief Data Office by building a scalable, well structured, and AI ready data foundation.
• Design conceptual, logical, and physical data models for the enterprise data warehouse and data marts.
• Participate in defining data standards, modeling conventions, and reusable data patterns.
• Support dataset design for analytics, BI, and machine‑learning workloads.
• Design frameworks for metadata management, data governance, lineage tracking, and asset cataloging.
• Apply basic data mining techniques (profiling, clustering, outlier detection) to better understand source data and inform data model design.
• Use machine learning fundamentals to identify opportunities for optimization (e.g., workload prediction, query pattern analysis, intelligent partitioning).
• Work with data engineers, analysts, and business teams to deliver data requirements.
• Document technical designs, data dictionaries, and operational procedures.

Data Architect – Chief Data Office, IT

• Oversee full-stack delivery across CMS, APIs, and frontend platforms.
• Ensure integration, performance, and security across the entire application stack.
• Review and approve end-to-end solutions covering frontend, backend, CMS, and integrations.
• Lead end-to-end delivery of corporate website initiatives, including planning, execution, and production rollout.
• Manage system integrators and vendors across development and support engagements.
• Gather and translate business needs into clear functional and technical requirements.
• Oversee SIT, UAT, performance, and Operation Acceptance testing.
• Lead and coordinate incident response activities, including impact assessment, workaround identification, and service restoration within defined SLA targets.
• Work closely with business, UX/UI, infrastructure, and security teams.
• Manage budgets, forecasts, and cost tracking.
• Ensure complete system and operational documentation.

Assistant Vice President – Senior Systems Development Manager, Listing and Corporate Systems, IT

Application Engineer

• Lead the software development within the Application Engineering department
• Responsible for system analysis, architecture design and development of the systems
• Produce project deliverables such as functional specifications, design documents and test plans
• Collaborate with business and technology teams to collect system requirements
• Provide production support including out of working hour support responsibility
• Assess technological risk and drive actions for mitigation
• Establish technical excellence and follow industry best practices
• Uphold compliance with organization policies and standards

Systems Development Manager – AVP, Application Engineering

• Lead solution architecture and system design for high-availability, high-throughput post-trade platforms and services.
• Take full ownership and accountability for delivery across the SDLC (requirements, design, development, testing, and implementation); manage delivery across complex stakeholder groups.
• Drive parallel delivery across multiple workstreams by planning, prioritising, and coordinating resources across internal teams and vendors where applicable.
• Provide engineering leadership on modern backend practices (microservices, cloud/container, messaging/streaming) and enforce coding, security, and quality standards.
• Collaborate with cross-functional technology and business teams to translate requirements into robust technical designs and implementation approaches.
• Manage production support of mission-critical system, lead production incident and problem management (investigation, resolution, root cause analysis and prevention) and drive continuous improvement for stability and performance.