Hively

Senior Family Support Specialist

Hively

full-time

Posted on:

Location Type: Hybrid

Location: Pleasanton • California • United States

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Salary

💰 $28 - $31 per hour

Job Level

Senior

About the role

  • Interview, enroll, and certify families for CalWORKs and/or CAPP Child Care Program
  • Interview scheduled and drop-in appointments/complete necessary re-certifications
  • Perform new intake orientation presentations as needed
  • Conduct group intake appointments as needed
  • Respond to and resolve parent and provider issues
  • Maintain and update family, child and program files
  • Provide quality customer service for internal and external agency customers
  • Provide mentorship to new or developing team members
  • Input data into the computer system in an accurate and timely manner
  • Respond to requests for information from the public
  • Travel to co-locations and satellite Hively offices as needed
  • Attend all training/technical assistance workshops
  • Attend all staff meetings
  • Other duties as assigned

Requirements

  • BA/BS with major coursework in social services/human development or related field (or equivalent experience)
  • 2+ years experience in Childcare Subsidy Programs (CAPP, CalWORKS), and proficient in one or more program and regulations
  • Strong problem solving skills
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Experience using Microsoft Office software and Google Suite
  • Knowledge of all aspects of business office procedures
  • Ability to communicate effectively both orally and in writing
  • Ability to develop and maintain good working relationships with diverse groups of people
  • Basic math skills
  • Strong organizational skills
  • Ability to appear for work on time
  • Ability to follow directions
  • Ability to understand and follow posted work rules and procedures
  • Flexibility to work from other office locations as required
Benefits
  • Medical, dental, and vision plans covered at 100% for the employee
  • Health & Dependent Care FSA
  • 14 Paid Holidays + 4 flex holidays, including your birthday!
  • Generous paid time off policy (over 3 weeks per year)
  • Tuition Reimbursement ($1,000/year)
  • Employee Appreciation Program
  • Life & Long Term Disability Insurance covered 100% by Hively
  • 403(b) plan
  • SEP-IRA plan with an employer contribution of 5% of annual salary
  • Learning & Development Opportunities
  • Financial wellness program with unlimited access to personal financial advisors
  • Industry competitive salary ranges
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryproblem solvingbusiness office proceduresbasic math skillscustomer serviceintake orientationcertification processesCAPPCalWORKschildcare subsidy programs
Soft Skills
communicationorganizational skillsmentorshiprelationship buildingflexibilitytime managementability to follow directionsability to resolve issuesability to work with diverse groupsability to define problems
Certifications
BA/BS in social servicesBA/BS in human development