Hivebrite

Account Manager

• Own and manage a portfolio of 70-100 customer accounts
• Identify and successfully close renewals and expansion opportunities
• Develop and execute strategic account plans
• Build and maintain executive-level relationships
• Monitor account performance to identify risks and opportunities
• Reduce churn by understanding root causes of attrition
• Lead account reviews and Executive Business Reviews (EBRs)
• Negotiate renewals and commercial terms
• Leverage AI agents to prioritize actions
• Partner cross-functionally to deliver a seamless customer experience
• Develop a deep understanding of the Hivebrite platform
• Host Office Hours sessions to enable frequent customer touchpoints
• Forecast renewals and expansions in Salesforce
• Act as the voice of the customer and communicate product feedback
• Collaborate with the Onboarding team to ensure customers achieve initial value
• Assist the Support team with escalating key customer concerns
• Domestic and international travel as needed

Senior Account Manager

Frontend Engineer

• Develop and maintain front-end features on the Live Feed, Search, and content discovery modules, including the frontend layer of AI-driven experiences: ranked feeds, contextual suggestions, and relevance signals
• Work closely with the Product Manager, Designer, and Backend Developers within the squad
• Participate in agile ceremonies (sprint planning, code reviews, retrospectives)
• Follow and contribute to Frontend Guidelines (component structure, hooks, testing)
• Write unit tests (Jest, React Testing Library) and contribute to E2E coverage
• Participate in code reviews that are collaborative by design, AI-assisted, and focused on long-term maintainability rather than gatekeeping
• Actively shape front-end architecture decisions (migration sequencing, state management patterns, library adoption) with engineers in the room, not handed down
• Contribute to the shared Design System (styled-components, Storybook)
• Drive continuous improvement of front-end practices (ESLint, Prettier, TypeScript, etc.)
• Use AI tooling as a native part of your daily workflow, as the rest of the team already does
• Participate in product discoveries (FOCUSED Discovery) to challenge specs from a technical feasibility standpoint
• Propose UX/UI improvements in collaboration with designers