Hive.co

Growth Marketing

• Own lifecycle marketing programs across prospect, customer, and expansion stages
• Plan and execute email nurtures, onboarding programs, product communications, and re-engagement campaigns
• Continuously test messaging, cadence, and content to improve engagement, activation, and retention
• Create and repurpose content that supports growth and customer outcomes
• Plan and execute organic social programs (primarily LinkedIn) to amplify content
• Use HubSpot daily to execute campaigns, build emails, and track performance
• Analyze lifecycle and content performance and identify opportunities to improve pipeline quality and customer engagement
• Support Sales with sales-ready content and work with RevOps to ensure lead handoff and lifecycle stages
• Partner with Customer Success on onboarding and customer communication programs

Senior Growth Marketing Specialist

Full-stack Engineer

• You rapidly build new features that users will love, continuously refining them based on feedback.
• Contribute to code reviews, technical spec reviews, technical planning, and architectural decision-making.
• Be able to take responsibility and ownership of projects from start to finish.
• Take part in technical planning and architectural decision-making.
• Find solutions to optimize bottle-necks and general system wide performance. Always on the lookout to keep the tech stack updated with current standards.
• Collaborate with team members on designing scalable, and well documented web architecture, including APIs and backend systems.
• Work directly with our customer success team to solve customer-impacting problems.

Senior Product Software Engineer

Backend Engineer

• Design and build robust backend services that enable Hive's marketing platform to scale
• Own features end-to-end, from architecture and implementation through deployment and production support
• Build and optimize high-throughput data pipelines processing billions of customer data points
• Collaborate with product teams to design scalable APIs and integrate with external platforms like Ticketmaster and Shopify
• Enhance application performance and reliability across the stack
• Implement comprehensive monitoring and observability for the services you build

Senior Backend Software Engineer

Onboarding Specialist

• Lead and own high value customer onboardings from kickoff to activation (including tasks related to timelines, milestones, and stakeholder alignment).
• Run discovery sessions to understand customer goals and tailor onboarding plans that accelerate time-to-value.
• Deliver high-impact training and enablement sessions that help customers confidently adopt Hive.
• Build strong relationships with high value / new customers, understand their objectives, and reinforce the value of Hive in achieving them.
• Identify patterns, gaps, and opportunities to improve our onboarding process and operations and lead initiatives to optimize and scale it.
• Create or refine onboarding frameworks, templates, documentation, and customer-facing enablement content.
• Track and report on onboarding metrics (e.g., time to go-live, adoption benchmarks), using these insights to drive continuous improvement.
• Act as a voice of onboarding in cross-functional discussions with Sales, Product, Support, and CS Leadership.
• Help customers clearly articulate their goals—even when they’re unsure—translating these into actionable onboarding plans.
• Proactively surface risks, communicate timelines, and ensure a smooth transition to long-term success teams.
• Provide feedback loops to Product and CS based on recurring customer needs, patterns, and insights from your team.
• Mentor, and support a team of onboarding specialists, helping them grow in delivery, customer communication, and project management.
• Serve as a point of escalation for risks, blockers, or complex onboarding scenarios.
• Model “what great looks like” through your personal client work, communication style, and problem-solving approach.

Senior Onboarding Specialist

Implementation Specialist

• Lead and own high value customer onboardings from kickoff to activation (including tasks related to timelines, milestones, and stakeholder alignment).
• Run discovery sessions to understand customer goals and tailor onboarding plans that accelerate time-to-value.
• Deliver high-impact training and enablement sessions that help customers confidently adopt Hive.
• Build strong relationships with high value / new customers, understand their objectives, and reinforce the value of Hive in achieving them.
• Identify patterns, gaps, and opportunities to improve our onboarding process and operations and lead initiatives to optimize and scale it.
• Create or refine onboarding frameworks, templates, documentation, and customer-facing enablement content.
• Track and report on onboarding metrics (e.g., time to go-live, adoption benchmarks), using these insights to drive continuous improvement.
• Help customers clearly articulate their goals—even when they’re unsure—translating these into actionable onboarding plans.
• Proactively surface risks, communicate timelines, and ensure a smooth transition to long-term success teams.
• Provide feedback loops to Product and CS based on recurring customer needs, patterns, and insights from your team.
• Mentor and support a team of onboarding specialists, helping them grow in delivery, customer communication, and project management.
• Serve as a point of escalation for risks, blockers, or complex onboarding scenarios.
• Model “what great looks like” through your personal client work, communication style, and problem-solving approach.

Senior Growth Marketing Specialist

Senior Product Software Engineer

Senior Backend Software Engineer

Senior Onboarding Specialist

Strategic Implementation Manager