Hive.co

Customer Success Manager

Hive.co

full-time

Posted on:

Location Type: Remote

Location: Canada

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 CA$70,000 - CA$85,000 per year

About the role

  • Provide email marketing strategy to customers and keep them up to date on best practices
  • Be responsible for keeping regular contact with key customers, ensuring that they're getting the most out of Hive, and updating them on our newest features
  • Nurture and onboard customers and partners, helping them find success with the product
  • Play an important role in listening to customer feedback and deciding what’s added to the product roadmap
  • As an email marketing expert, you’ll help direct our marketing efforts towards new effective strategies as well as share key findings and trends to identify opportunities for new educational content
  • Support our top existing partners which include agencies, e-commerce and tech platforms
  • Help craft our overall customer experience strategy, scaling it as the company continues to grow

Requirements

  • 2+ years of experience in customer success, account management, or a similar role working with customers and building relationships
  • A strong communicator who is confident connecting with clients through multiple channels
  • Self-motivated and eager to identify new opportunities to drive impact
  • A natural problem solver, keen to identify issues and the best ways to fix them
  • Confident and detail-oriented writer who enjoys conveying complex concepts in a simple way
  • Comfortable using Hubspot and other Customer Success Management tools
  • Bonus points if you have experience working in a B2B environment on a small team or hands-on experience in email marketing
  • 2+ years of hands-on experience in email marketing - whether executing in the field or advising clients on their strategy
Benefits
  • Meaningful salary + equity: you’re rewarded based on impact
  • Work fully remote in Canada: where you’re most productive whether that be from your house, or elsewhere.
  • Flexible work hours: choose your 9-5 as long as it’s not disruptive to your role, team, and Hive
  • Health + Insurance: Comprehensive health & dental coverage with a parental leave top-up program
  • Unlimited vacation/PTO policy: so you can be happy and healthy!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
email marketingcustomer successaccount managementcustomer experience strategyB2B marketingmarketing strategydata analysiscontent creationproblem solvingrelationship building
Soft Skills
strong communicatorself-motivateddetail-orientedconfidentproblem solvereager to identify opportunitiesadaptabilitylistening skillscollaborationcustomer feedback analysis