HITRUST

Manager

• Serve as the primary day-to-day relationship owner for HITRUST assessors, building strong working relationships across top firms while maintaining connection with the broader assessor base.
• Act as the voice of the assessor community within HITRUST, surfacing feedback, risks, opportunities, and partner needs to the appropriate internal teams.
• Partner with internal stakeholders to support assessor onboarding, communications, renewals, escalation management, and ongoing program operations.
• Strengthen trust, engagement, and accountability across the assessor ecosystem.
• Support and execute ongoing education and enablement efforts for assessors and partners, helping ensure they understand HITRUST offerings, product updates, program changes, and positioning expectations.
• Help develop and improve enablement mechanisms such as webinars, training sessions, office hours, playbooks, messaging guides, and structured communication cadences.
• Equip partners to navigate customer conversations, represent HITRUST professionally, understand when to involve HITRUST, and communicate pricing models appropriately.
• Help onboard and activate new resellers by ensuring they understand HITRUST’s offerings, expectations, and go-to-market approach.
• Monitor reseller engagement and identify opportunities to improve participation, performance, and revenue contribution.
• Create and maintain a consistent, predictable engagement model for assessors, resellers, and other ecosystem partners.
• Improve how partners access information by supporting the evolution toward more self-service resources, including potential partner portal capabilities.
• Ensure communications are clear, timely, professional, and aligned with HITRUST’s messaging and program expectations.
• Support consistency in how partners understand, communicate, and represent HITRUST in the market.
• Identify inconsistencies or gaps in partner behavior and take action to improve alignment and accountability.

Manager, Partner Programs

Account Executive

• Manage a territory of 100+ accounts by effectively segmenting and prioritizing opportunities.
• Drive simultaneous, high-complexity enterprise sales initiatives for Fortune 500 and Global 5000 clients.
• Develop and maintain executive-level relationships with CISOs, CROs, TPRM leaders, procurement teams, and compliance stakeholders.
• Spearhead cross-functional resource alignment to drive deal progression.
• Maintain strong pipeline discipline, forecasting accuracy, and execution rigor.

Senior Account Executive

Support Engineer

• Provide support to end users of HITRUST MyCSF solutions
• Serve as a central point of contact for all user questions, problems, or requests
• Create detailed support cases in JIRA on behalf of users via phone, online chat & email
• Create & maintain knowledge-based articles, FAQs, and How To documentation
• Escalate and coordinate with Level II support when needed
• Verify issue resolution on the customer’s behalf
• Perform customer administration tasks in MyCSF
• Utilize office productivity suite software to perform common management functions
• Provide both proactive and reactive support for overall IT questions
• Maintain a high level of confidentiality regarding company and personnel information
• Research and utilize documentation to assist with problem solving and resolutions for end-users
• Collaborate cross-functionality with teams such as Product, Development, QA, Sales, and QC

Customer Support Technician

Backend Engineer

• Design, develop, and maintain Java applications using SpringBoot and microservices architecture
• Drive quality through consistent application of Test-Driven Development (TDD)
• Design and build internal tools and user-facing features that enhance the user experience
• Collaborate with Product, DevOps, and QA teams in an Agile environment
• Troubleshoot and resolve complex issues in production and development environments
• Use AI-assisted development tools such as OpenAI Codex to advance test-driven development practices, improve code quality, and accelerate delivery of well-tested software.
• Mentor junior developers and participate in code reviews

Manager, Partner Programs

Senior Account Executive

Customer Support Technician

Senior Java Software Developer