Manager, Partner Programs

HITRUST

Manager of Partner Programs at HITRUST, supporting the growth of assessor and reseller ecosystem. Promoting partner education, engagement, and overseeing relationship management strategies.

Posted 6/16/2026full-timeFrisco • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary day-to-day relationship owner for HITRUST assessors, building strong working relationships across top firms while maintaining connection with the broader assessor base.
Act as the voice of the assessor community within HITRUST, surfacing feedback, risks, opportunities, and partner needs to the appropriate internal teams.
Partner with internal stakeholders to support assessor onboarding, communications, renewals, escalation management, and ongoing program operations.
Strengthen trust, engagement, and accountability across the assessor ecosystem.
Support and execute ongoing education and enablement efforts for assessors and partners, helping ensure they understand HITRUST offerings, product updates, program changes, and positioning expectations.
Help develop and improve enablement mechanisms such as webinars, training sessions, office hours, playbooks, messaging guides, and structured communication cadences.
Equip partners to navigate customer conversations, represent HITRUST professionally, understand when to involve HITRUST, and communicate pricing models appropriately.
Help onboard and activate new resellers by ensuring they understand HITRUST’s offerings, expectations, and go-to-market approach.
Monitor reseller engagement and identify opportunities to improve participation, performance, and revenue contribution.
Create and maintain a consistent, predictable engagement model for assessors, resellers, and other ecosystem partners.
Improve how partners access information by supporting the evolution toward more self-service resources, including potential partner portal capabilities.
Ensure communications are clear, timely, professional, and aligned with HITRUST’s messaging and program expectations.
Support consistency in how partners understand, communicate, and represent HITRUST in the market.
Identify inconsistencies or gaps in partner behavior and take action to improve alignment and accountability.

Requirements

What you’ll need

5-7 years of experience in channel, partner programs, customer success, ecosystem management, business development, or a related role.
Proven ability to manage external partner relationships and influence stakeholders without direct authority.
Strong operational orientation with the ability to create structure, manage multiple priorities, follow through, and drive execution.
Excellent written and verbal communication skills, with the ability to train, educate, and influence external partners.
Ability to work cross-functionally with Sales, Product, Customer Success, Operations, and other internal teams.
Comfort using data and feedback to identify gaps, track program health, and recommend improvements.
Highly organized, proactive, and comfortable operating in a hands-on role that requires both program management and relationship management.

Benefits

Comp & perks

HITRUST is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Soft Skills

relationship managementcommunicationinfluenceorganizational skillsproactivetrainingeducationcross-functional collaborationprogram managementexecution