Hiscox

Policy Operations Specialist

Hiscox

full-time

Posted on:

Location Type: Hybrid

Location: Los Angeles • Arizona • California • United States

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Salary

💰 $50,000 - $70,000 per year

About the role

  • Execute midterm policy changes and ongoing maintenance activities, including endorsements, cancellations, renewals, binding support, and issuance.
  • Deliver timely, high-quality communication and resolution of servicing requests while building trusted relationships.
  • Identify opportunities to streamline workflows, enhance servicing efficiency, and document processes to support scalable team execution.
  • Partner with internal teams to ensure servicing aligns with business needs, compliance standards, and client outcomes.

Requirements

  • 2+ years of experience in a fast-paced, customer-service oriented operational environment
  • 1+ year of experience in an insurance-related servicing, policy administration, or operations role
  • Strong organizational and execution skills, with the ability to manage high volumes of servicing requests
  • Excellent communication, follow-through, and stakeholder management skills
  • Comfort working in ambiguity while maintaining composure in complex or regulated environments
  • Detail-oriented mindset with a focus on accuracy, compliance, and client experience
Benefits
  • 401(k) with competitive company matching
  • Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
  • Company paid group term life, short- term disability and long-term disability coverage
  • 24 Paid time off days plus 2 Hiscox days
  • 10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days
  • Paid parental leave
  • 4-week paid sabbatical after every 5 years of service
  • Financial Adoption Assistance and Medical Travel Reimbursement Programs
  • Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
  • Company paid subscription to Headspace to support employees’ mental health and wellbeing
  • Dynamic, creative and values-driven culture
  • Modern and open office spaces, complimentary drinks
  • Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
organizational skillsexecution skillscommunication skillsfollow-throughstakeholder managementdetail-orientedcomposure in ambiguity