HireRight

Client Relationship Manager

HireRight

full-time

Posted on:

Location Type: Hybrid

Location: Oklahoma • South Carolina • United States

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About the role

  • Serve as a customer advocate and integral support role, ensuring prompt and accurate resolution of client issues and inquiries.
  • Proactively monitor client accounts to identify potential challenges before they impact satisfaction.
  • Collaborate with clients to understand their goals, usage patterns, and feedback, driving continuous improvement in service delivery.
  • Track and expedite resolution of product, development, and invoice-related issues, keeping clients informed throughout the process.
  • Ensure operational guidelines are followed for background report processing and compliance.
  • Update client and applicant documentation accurately and promptly, maintaining transparency.
  • Capture and report data trends highlighting areas for improvement.
  • Develop and maintain long-term business partnerships, fostering trust and loyalty.
  • Deliver reliable, responsive service and communicate effectively with customers, always prioritizing their success.
  • Assist in onboarding new clients, ensuring a smooth transition and early engagement.
  • Support client training and education initiatives to maximize product adoption and value.

Requirements

  • High School Diploma required; Bachelor’s Degree a plus.
  • Background screening or related field experience a plus.
  • 3+ years in client/customer service, preferably in a customer success environment.
  • Experience with Microsoft Office Suite; Salesforce CRM a plus.
Benefits
  • Medical
  • Dental
  • Vision
  • Paid Life/AD&D Insurance
  • Voluntary Life Insurance
  • Short- & Long-Term Disability
  • Flexible Spending Accounts
  • 401K
  • Generous Vacation and Sick Program
  • 10 Paid Holidays
  • Education Assistance Program
  • Business Casual Attire
  • Generous Referral Program
  • Employee Discounts and Rewards
  • And much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
background screeningclient documentationdata trends reporting
Soft Skills
customer advocacyproblem resolutioncollaborationcommunicationrelationship buildingservice deliverytraining and education
Certifications
High School DiplomaBachelor’s Degree