HireRight

Operations Documentation and Process Improvement Specialist

HireRight

full-time

Posted on:

Origin:  • 🇺🇸 United States • Oklahoma, Tennessee

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Job Level

JuniorMid-Level

About the role

  • Oversee the document control process, including document creation, revision, storing, retrieving, and archiving of a wide range of documents to include reports, contracts, correspondence, training documents, and presentations ensuring they are up-to-date, accurate, and compliant with company and industry standards and regulations.
  • Maintain version control and track revisions to ensure the most current documents are accessible by utilizing document management software and systems (e.g., SharePoint, DocuSign, Adobe Acrobat, Microsoft Office Suite).
  • Ensure all documents adhere to branding, formatting, and quality standards by assisting with the creation and management of document templates and style guides.
  • Assist with the design, delivery, and implementation of training programs as well as provide training and support to team members on document standards and procedures as needed.
  • Work effectively with subject matter experts, product, compliance, quality teams and professional services to assist in designing, delivering, and evaluating effective training materials and content.
  • Maintain in-depth working knowledge of all court reporting guidelines.
  • Interact with team-members and other departments as a subject matter expert (SME) for all products fulfilled by the Public Records Department.
  • Handle confidential and sensitive information with a high level of discretion.
  • Support document process audits and compliance reviews as needed.
  • Perform other duties as required.

Requirements

  • Strong attention to detail and organizational skills.
  • Ability to multitask, prioritize, and work under tight deadlines.
  • Excellent written and verbal communication skills.
  • Strong communication skills
  • Strong writing and documentation skills
  • Experience in working with cross functional teams, building alignment and collaboration
  • Must display a helpful demeanor, attention to detail, customer service orientation, and demonstrate the ability to be a contributing team member in a fast-paced, constantly changing environment.
  • Ability to adapt to last minute instructions with little-to-no notice .
  • Has general professional knowledge or possesses specialized vocational/technical skills for a variety of technical or administrative policies and procedures.
  • Sound understanding of the skills and working knowledge required for a variety of practices and procedures.
  • Assignments are specialized in nature and usually require originality where the individual relies on experience and judgment.
  • Familiarity with document management systems (DMS) and collaboration tools. (preferred)
  • High School diploma or equivalent; Associate’s degree in Criminal Justice, Education, or Business Admin preferred
  • Minimum 2 years of relevant experience to include creating and maintaining both paper and electronic records/documentation management, administrative records, correspondence, etc
  • Proficient in MS Office applications
  • Extensive knowledge of the Fair Credit Reporting Act (FCRA) highly preferred.