HIP Creative

Call Center Representative

• Conduct a high volume of outbound calls to potential patients to generate interest and secure appointments.
• Follow up consistently with new and warm leads through calls, texts, and emails, ensuring no missed opportunities.
• Handle inbound calls from potential patients, providing information and addressing their needs.
• Maintain detailed and accurate notes on all leads to ensure seamless follow-up and tracking.
• Adhere to a structured daily workflow with minimal supervision, ensuring all tasks are completed efficiently.
• Manage and oversee multiple practice pipelines using HighLevel, ensuring leads are nurtured and progressed according to established guidelines.
• Contact all new and warm leads daily, adhering to pipeline management protocols to maximize conversion rates.
• Schedule high-quality leads onto the practice's calendars, ensuring appointments are well-coordinated and aligned with the practice's availability.
• Foster and maintain a professional and productive relationship with the primary contact for each assigned practice.
• Report all set appointments at the end of each day to ensure accurate tracking and communication with the team.
• Provide real-time feedback on any concerns or obstacles encountered with accounts, escalating to the appropriate department as needed.
• Participate in daily team meetings, contributing insights and updates to improve team performance.

Bilingual Call Center Lead Scheduling Specialist – Medical Practices, Orthodontic & Dental

Customer Support

• Transform partner requests into pixel-perfect web updates, landing pages, and design assets that align with brand guidelines and drive measurable results.
• Build and style pages/components in WordPress/Elementor; ensure responsive, accessible, and cross-browser quality from draft to launch.
• Produce on-brand graphics, logos, collateral, and light multimedia using Figma, Adobe Creative Cloud, and Canva.
• Configure and style forms, automations, and integrations in GoHighLevel; test end-to-end data capture and routing for reliability.
• Manage requests in ClickUp—open/close tasks, update statuses and custom fields, attach requirements—keeping projects organized and on track.
• Diagnose front-end issues, apply HTML/CSS fixes, and escalate complex items with clear reproduction steps and context.
• Provide proactive updates, timelines, and deliverables; maintain a professional, service-first mindset that keeps partners supported and satisfied.
• Work closely with the Senior Web Designer and Senior Web Developer on site builds, Figma layouts, QA, and documentation to keep work moving efficiently.
• Execute QA checklists, validate links/forms/flows, capture UAT feedback, and document changes for clean handoffs.
• Maintain organized, versioned web/design files, as well as creative assets, in Google Drive for fast and reliable team access.
• Identify bottlenecks and recommend SOP improvements, templates, and reusable components to streamline delivery and raise quality.

HIP Creative

Bilingual Call Center Lead Scheduling Specialist – Medical Practices, Orthodontic & Dental

Creative Support Specialist – Web, Design

Bilingual New Patient Scheduling, Medical Practices – Orthodontic & Dental