New Patient Scheduling Specialist

HIP Creative

New Patient Scheduling Specialist handling outbound calls to potential patients and securing appointments. Engaging with healthcare leads while ensuring high-quality patient experiences in a remote setting.

Posted 7/16/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $47,500 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in high-volume outbound calling and pipeline management within the healthcare sector, ensuring effective lead nurturing and appointment scheduling. Proficient in both English and Spanish, with a strong focus on delivering exceptional patient experiences and maintaining accurate records.

Highest-signal resume keywords

High-Volume Outbound CallingPipeline ManagementLead NurturingBilingual Communication (English and Spanish)Detail-Oriented Record-Keeping

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Outbound CallingLead GenerationAppointment SchedulingRecord-KeepingPipeline Management

Soft Skills

Relationship BuildingSelf-MotivationTime ManagementCollaborationProblem-Solving

Tools & Technologies

HighLevel

Industry Keywords

HealthcarePatient EngagementSales RoleLead ConversionTeam Performance

About the role

Key responsibilities & impact

Conduct a high volume of outbound calls to potential patients to generate interest and secure appointments
Follow up consistently with new and warm leads through calls, texts, and emails, ensuring no missed opportunities
Handle inbound calls from potential patients, providing information and addressing their needs.
Maintain detailed and accurate notes on all leads to ensure seamless follow-up and tracking.
Manage and oversee multiple practice pipelines using HighLevel, ensuring leads are nurtured and progressed according to established guidelines.
Contact all new and warm leads daily, adhering to pipeline management protocols to maximize conversion rates.
Schedule high-quality leads onto the practice's calendar, ensuring appointments are well-coordinated and aligned with practice availability.
Foster and maintain a professional, productive relationship with the primary contact at each assigned practice.
Report all set appointments at the end of each day to ensure accurate tracking and communication with the team.
Provide real-time feedback on concerns or obstacles encountered with accounts, escalating to the appropriate department as needed.
Participate in daily team meetings, contributing insights and updates to improve team performance.

Requirements

What you’ll need

Proven experience in a high-volume outbound calling or sales role, ideally within healthcare.
You engage and build rapport easily with potential patients and partners, in both English and Spanish.
You're highly organized and can manage multiple tasks, leads, and pipelines simultaneously.
You're self-motivated and follow a structured daily workflow with minimal supervision.
You're meticulous about detail, ensuring accurate record-keeping and thorough follow-up on every lead.
You're committed to delivering a world-class experience for partners and patients, and you focus on exceeding expectations.
You spot problems early and escalate concerns or blocks proactively, with a solutions-first mindset.
You manage your time effectively, prioritizing tasks across a high volume of daily leads.
You collaborate well with teammates and other departments, contributing to daily meetings and overall team success.

Benefits

Comp & perks

401(k) matching
Dental Insurance
Health Insurance
Vision Insurance
Life Insurance
PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days, and sick/ personal days)
Remote position (You MUST be located in the US.)