Hinge Health

Product Manager

• Take a major role in defining the product vision, strategy, and objectives for your product area.
• Own the roadmap for consumer-facing features that drive user engagement, retention, and clinical outcomes.
• Ship high-quality features within a cross-functional pod, working directly with executives as the voice of your team.
• Establish success metrics and use both quantitative and qualitative data to adjust strategy mid-flight.

Senior Product Manager, Consumer Products

General

• Assess Hinge Health's current health economics portfolio and prioritize the highest-impact studies for commercial growth and competitive differentiation
• Establish your presence as a trusted advisor to Client Success and Commercial teams, shaping how we position ROI evidence in sales conversations
• Lead your first complex external ROI study, including vendor negotiation, study design approval from internal and external stakeholders, and results presentation
• Own concurrent health economics workstreams across product lines (e.g., chronic MSK, surgical replacement, pelvic health), balancing rigor with commercial timelines
• Present directly to external clients (health plan C-suite, actuarial teams) with polished, defensible analyses that close deals and renew contracts
• Mentor a junior health economist, establishing team standards for study design, code review, and client communication
• Build advanced analytics infrastructure (e.g., automated claims data pipelines in Databricks) that scales the team's capacity
• Define Hinge Health's long-term health economics research strategy, including publication goals, external partnerships, and methodology innovation
• Lead publication of high-impact manuscripts in top-tier journals (*JAMA*, *Health Affairs*) that establish Hinge Health as the evidence leader in digital MSK care
• Influence product roadmap decisions by proactively identifying economic opportunities (e.g., "Which member segments drive the highest ROI?") and designing studies to answer them
• Act as the primary advisor to Senior Leadership Team on health economics questions, shaping how we think about value-based contracting and payer partnerships

Senior Health Economist

• Ramp fast in a new domain
• Quickly build a deep, structured understanding of user needs, clinical context, and product opportunities without waiting for perfect information.
• Form a clear point of view, update it as you learn, and communicate it crisply to stakeholders.
• Lead discovery & validation
• Identify high-value, unmet user problems and size the opportunity.
• Design lean tests (prototypes, pilots, experiments) to validate the core assumptions before we commit.
• Synthesize qualitative and quantitative signal into clear recommendations and next steps.
• Drive 0→1 execution
• Translate validated directions into shippable product experiences without an existing playbook.
• Make hard, principled trade-offs under time and resource constraints, protecting what’s truly critical for user value and clinical quality.
• Work hand-in-hand with engineering, design, and clinical partners to get high-quality releases out the door quickly.
• Influence across functions and levels
• Navigate the “seams” of the organization — picking up work where ownership is unclear, unblocking dependencies, and creating alignment where it doesn’t yet exist.
• Engage senior stakeholders with a clear, structured point of view, including when you’re advocating for an unpopular or contrarian position.
• Make data central to decisions
• Write crisp hypotheses with clear success criteria and leading/lagging indicators.
• Partner with Data and Engineering to stand up the right instrumentation and reporting when infrastructure is limited.
• Use data to change direction, not just to confirm it.

Product Manager, New Programs

• Build relationships with Client Success, Marketing, and Commercial teams to understand their analytical needs and prioritize high-impact ROI studies
• Audit existing health economics methodologies and identify opportunities to streamline study designs while maintaining rigor
• Complete your first client-facing cost analysis, presenting preliminary findings to internal stakeholders
• Lead end-to-end execution of claims-based ROI studies, including vendor coordination for data acquisition, data transformation in SQL/Python, and analysis using advanced econometric methods
• Partner with Client Success teams to present study results to external clients (health plan analysts, actuaries), translating technical findings into actionable insights
• Contribute to clinical study design by identifying key health economics endpoints and measurement strategies
• Own the health economics research agenda for a specific MSK condition or product line (e.g., chronic back pain, women's pelvic health), acting as the go-to expert for commercial teams
• Publish at least one peer-reviewed manuscript or conference presentation that elevates Hinge Health's thought leadership in digital health economics
• Build reusable data pipelines from Hinge Health's claims and EHR warehouse (Databricks) that reduce study turnaround time by 30%

Health Economist

• Deliver time-bound, goal-driven, impactful coaching through a series of video visits focused on behavior change, habit formation, and lifestyle adjustments that support members' health goals and adherence to their care plan. Supplement video visits with personalized, goal-oriented in-app messaging that reinforces progress and maintains continuity between sessions.
• Leverage the Hinge Health technology platform to make strategic, effective coaching decisions that drive health goal attainment and meaningful member outcomes.
• Collaborate within the care team to ensure a seamless, coordinated member experience and respond to clinician referrals for coaching services. Accurately complete all required processes and updates in the member journey, including video visit notes and clinical escalations.
• Build strong relationships and rapport with members. Listen to and adapt to each member's unique circumstances, supporting them in staying accountable to their goals, healthy lifestyle changes, while keeping members focused and engaged within Hinge Health activities.
• As the front line of our product and member experience, critically assess our coaching approaches, synthesize and relay member trends, insights and feedback to the Product and Clinical Operations teams.

Associate Health Coach, Flex – Spanish Speaking

• Deliver time-bound, goal-driven, impactful coaching through video visits
• Leverage the Hinge Health platform for effective coaching decisions
• Collaborate within the care team for seamless member experience
• Build strong relationships and support members in achieving health goals
• Assess and relay member trends and insights to teams

Associate Health Coach – Flex PST Hours

Support Engineer

• Develop foundational knowledge of Hinge Health products, common technical challenges, and troubleshooting techniques through structured onboarding and shadowing.
• Begin handling member inquiries via phone, email, and chat under guidance, consistently meeting quality and response-time standards.
• Build relationships with teammates and cross-functional stakeholders to understand escalation paths and resolution workflows.
• Independently diagnose, investigate, document, and resolve member problems related to Hinge Health hardware and software products.
• Conduct thorough root cause analysis and contribute insights to improve knowledge-base articles and troubleshooting guides.
• Consistently meet key organizational metrics for quality, productivity, and member satisfaction.
• Serve as a reliable resource for peers on complex troubleshooting scenarios, helping elevate the team's collective capability.
• Proactively identify recurring technical patterns and recommend process improvements to reduce member friction.
• Demonstrate mastery across all support channels, contributing to a best-in-industry member experience.

Associate Technical Support Specialist

• Lead the end-to-end experience of our member-facing hybrid care assistant.
• Own product strategy, safety, and performance of the assistant’s conversations.
• Collaborate closely with Engineering, Design, Data Science, Clinical, Legal, Compliance, Applied Science, and fellow PMs.
• Establish clear baselines and evaluation frameworks for engagement, conversational success rates, and care team workload reduction.
• Ship meaningful improvements to the care assistant that measurably impact key KPIs.
• Drive a measurable increase in member engagement by expanding the assistant’s ability to deliver timely, personalized, and high-quality guidance.
• Achieve reductions in Care Team workload by increasing the percentage of member needs handled safely and effectively through hybrid automation.
• Improve conversational performance through continuous iteration on prompts, workflows, escalation logic, and quality metrics.
• Partner with PMs and cross-functional teams to scale the assistant to additional product areas.

Product Specialist

• Help transform how millions of people access musculoskeletal (MSK) care by bringing your clinical expertise into Hinge Health’s digital platform.
• Apply your MSK and pain science knowledge to support the design and improvement of our exercise therapy programs, assessments, and clinical tools—partnering closely with product, design, and operations to make high-quality care more accessible at scale.
• Build relationships with product management, design, user research, and PT operations to understand current workflows and priorities.
• Contribute to clinical requirements and user stories for MSK features and workflows, incorporating feedback from internal and external stakeholders.
• Help co-design and iterate on exercise therapy and education journeys that balance clinical rigor with usability and engagement.

Clinical Product Consultant

Systems Engineer

• Build a deep understanding of Hinge Health’s Procure‑to‑Pay, Order‑to‑Cash, and Record‑to‑Report processes and how they map into NetSuite and Zip.
• Take ownership of day‑to‑day support for NetSuite and Zip, including triaging user issues, executing configuration updates, and managing permissions.
• Document current finance systems processes, configurations, and key integrations to establish a clear baseline for future improvements.
• Partner with Accounting, Procurement, Supply Chain, and Revenue Operations to streamline Zip intake, approval, and payment workflows (e.g., vendor onboarding, purchase requests, contract approvals, vendor payments) while maintaining alignment with finance policies and controls.
• Enhance NetSuite configuration across core finance modules (e.g., vendors, items, PO and invoice flows, journal entries, basic workflows/scripts) to reduce manual work and improve data quality.
• Collaborate with stakeholders to define and deliver reporting and dashboards that increase visibility into spend, purchasing cycle times, accruals, and other key finance metrics.
• Contribute to systems projects across the full lifecycle: discovery, requirements, design, testing, deployment, change management, and post‑launch support.
• Serve as a go‑to partner for Finance and cross‑functional teams on how to translate business needs into scalable systems designs and well‑controlled workflows.
• Lead initiatives to tighten SOX‑aligned controls, close process gaps, and improve audit readiness across finance systems.
• Help shape the roadmap for integrations between NetSuite, Zip, and adjacent systems (e.g., HRIS, T& E, contract management, data warehouse/BI), working closely with IT/Engineering.
• Champion best practices, training, and documentation so finance stakeholders can adopt new capabilities confidently and maintain high‑quality transactional data at scale.

Business Systems Analyst

User Researcher

• Own end-to-end research across one or more product pods, from scoping the question through delivery and follow-through with partners
• Produce insights that directly influence product decisions, roadmap priorities, and design direction at the pod level
• Build credibility and influence with cross-functional partners, including product managers, designers, and Director-level stakeholders
• Leverage AI tools and workflows to extend research capacity across a one-to-many model—prioritizing where your time and judgment are highest-value while using AI to handle research tasks that can be systematized or accelerated
• Bring a clear point of view to product conversations, not just findings, and advocate for member needs in the decisions that follow
• Contribute to the evolution of the research team's practices, tools, and ways of working

Senior UX Researcher

Full-stack Engineer

• Lead the design and delivery of backend-heavy, device-adjacent software systems that power connected device experiences, clinical workflows, and supporting operational tools.
• Own complex technical initiatives from problem framing through implementation, especially across Python services, Next.js applications, APIs, and integrations that connect device, app, and backend surfaces.
• Drive architecture and technical decision-making for scalable, maintainable systems spanning mobile, backend, device-control, and telemetry flows.
• Partner closely with engineering, product, design, hardware, clinical, and regulatory stakeholders to translate ambiguous requirements into pragmatic execution plans with clear tradeoffs.
• Build and improve the software foundations behind major Device Software initiatives, including areas like deep link unlock, clinical research platform work, and OTA-related capabilities.
• Raise the technical bar for backend quality, observability, testability, and operational excellence in a production environment that values owner-operator accountability.
• Mentor engineers through design reviews, implementation guidance, debugging, and day-to-day technical leadership, helping the team make strong technical decisions and ship with confidence.
• Proactively identify platform gaps, technical debt, and workflow improvements that increase delivery speed, reduce regressions, and improve long-term maintainability.

Staff Software Engineer, Device Software

Operations

• Lead end-to-end hardware technical NPI programs from concept through launch and into sustaining phases as per the regulatory standards of medical devices.
• Develop and execute strategic and tactical roadmaps that align with the business vision and objectives across cross-functional teams of HW Eng, SW Eng, supply chain, regulatory across US and Asia.
• Experience with leading implementation and integration of software platforms with hardware products, collaborating with software engineering and functional stakeholders.
• Monitor and report on key program metrics, risks, and milestones to senior leadership.
• Drive cost optimization initiatives without compromising quality or delivery timelines.
• Champion process improvements and best practices in hardware operations and program management.

Hardware Operations Manager

Project Manager

• Onboard into the CPO operating model and build relationships with key stakeholders across Product, Engineering, Clinical Operations, Learning & Development, Care Team Quality, Support Operations, and Member Operations.
• Shadow and then co-lead an active initiative—whether a product-driven launch or an Operations-internal project—learning how CPO manages project charters, communication plans, and stakeholder rhythms.
• Own your first well-defined workstream end-to-end: build a clear scope and timeline, track progress, surface risks early, and resolve day-to-day issues to maintain smooth operations.
• Independently lead medium-scale initiatives across both project types: coordinating the operational implementation of new product features and driving Operations-owned projects such as vendor implementations, tooling migrations, process experiments, or care model rollouts.
• Develop project charters, stakeholder maps, RAID logs, and change logs; establish communication and reporting structures; and coordinate people and resources across care teams.
• Serve as the single point of contact for your assigned projects—whether partnering with Product on a feature launch or partnering with Ops leaders on an internal transformation—coordinating workstreams such as training, SOP updates, change management, and front-line feedback.
• Proactively identify and pilot new tools, workflows, or reporting methods—including AI-powered automation opportunities—that improve project execution and operational efficiency.
• Own the end-to-end delivery of multiple projects—from initiation through project closure and retrospective meetings—confirming deliverables, documenting lessons learned, and identifying follow-up actions with all key stakeholders.
• Maintain the confidence, clarity, and rhythm of execution essential to baseline operations — creating a clear path forward, keeping teams aligned and moving, and handling changes to timeline and scope with calm, decisive, dependable execution and limited manager guidance.
• Champion continuous improvement across Operations by identifying inefficiencies, proposing solutions (e.g., system migrations, workflow redesigns, experimentation frameworks), and driving those improvements to completion.
• Connect your project portfolio to Hinge Health's strategic priorities — articulating how your initiatives drive operational efficiency, member outcomes, or business scale. Bring that context into stakeholder conversations so teams understand not just what is changing, but why it matters.

Project Manager – Central Project Operations

Machine Learning Engineer

• Send-time and channel optimization: Design and ship the next system for deciding what nudge to send a member, when, and through which channel, beyond our current contextual-bandit approach.
• Propensity modeling: Build and deploy models that decide whether nudging a given member is worth it, balancing engagement against fatigue and unsubscribes.
• Experimentation rigor: Set the bar for how the team runs experiments: multi-arm tests, sequential testing, CUPED, and guarding against peeking, so our nudge decisions are causally sound.
• Production ownership: Own at least one model in production end-to-end.
• Leadership: Mentor the team's ML scientists, guide technical direction, and partner across product, engineering, data science, and the growth and marketing teams.