hims & hers

Customer Support

• Provide timely and accurate responses to customer inquiries via email, phone, chat, and EMR, focusing on all things Hims & Hers products and general customer questions
• Uphold high standards of productivity and quality in customer service interactions
• Navigate various customer service platforms and tools to deliver efficient and effective support
• Collaborate with other agents and CX leadership to resolve customer issues promptly
• Participate in training and development programs to enhance your knowledge base and customer service skills
• Contribute to the team's success by meeting and exceeding service and performance goals
• Escalate medically related inquiries to the appropriate teams.
• Become a subject matter expert in all Hims & Hers products and offerings

Customer Support Agent

Human Resources

• Partner with Product and Creative leaders to refine roles and responsibilities within the "Triangle of Execution."
• Advise frontline managers and Directors on performance management, career development, and team dynamics.
• Drive the execution of our performance culture by leading the semi-annual review process and ensuring that high-performing talent is recognized and rewarded.
• Assist leaders in planning their team structures and headcount needs to elevate our AI-powered personalized care experience.
• Independently analyze and resolve complex employee relations matters or organizational bottlenecks.
• Translate People Team priorities into actionable departmental goals as the "go-to" person for People-related issues.
• Influence diverse audiences—from analytical Product Managers to visionary Designers—to adopt best practices in talent management and organizational health.
• Partner with other HRBPs and the Recruiting team for a seamless talent experience.

HR Business Partner – Product, Creative

Communications

• Support and strengthen a strategy that increases appreciation for and understanding of Hims & Hers’ unique direct-to-consumer model, consumer impact, and brand resonance through communications initiatives, press engagement, and online content
• Serve as a key team member on announcements, initiatives, and campaigns that promote our platform, treatment offerings, and consumer experience
• Lead comms partnership with the brand social team, bringing our comms priorities to life on social media and with influencers
• Work directly with our team of doctors to uplift and spotlight their expertise and approach to care through Hims & Hers
• Draft and refine communications related to consumer experience, healthcare trends, brand look, feel and design, and our distinct product offerings
• Support in-person press and influencer events
• Develop a range of communication materials including messaging, scripts, press materials, and company presentations in partnership with internal stakeholders.
• Monitor sentiment, media cycles, and consumer health trends to inform strategy and narrative development

Senior Manager, Consumer Communications

Financial Planning and Analysis

• Build deep partnerships with Growth, Marketing, Product, and other Strategic Finance teams
• Develop pricing and go to market strategy for new products based on financial feasibility
• Act as a trusted advisor to business leaders on international growth teams. You will develop and present your business leaders with the most current information, analysis, and insights to help them understand their short and long-term financial position
• Develop scorecards with KPIs that tie to initiatives; partner with analytics to create Looker dashboards to track and report on progress
• Manage revenue forecast and LTV models for each geographic region
• Regularly build Excel / Google Sheet models from scratch that solve a problem or answer a complex business question
• Recommend actions to achieve growth, retention, and new product goals
• Package financial analysis into clear and concise insights for senior leaders
• Manage, mentor, and guide a team of 2-3 analysts on various projects
• Model our Finance team values and contribute to learning and development across the team

Finance Manager – International

• Drive the People strategy for central Operations functions operating across the network
• Partner with senior leaders to design scalable organizational structures aligned to business strategy
• Build and implement workforce planning frameworks that anticipate growth, capability gaps, and succession needs
• Establish clear standards and decision principles for people-related matters across Operations
• Use workforce data and talent insights to inform organizational and talent decisions
• Lead cross-functional, network-wide talent initiatives in partnership with R&D, Quality, and People COEs
• Coach senior leaders on organizational effectiveness, succession planning, and leadership capability
• Identify systemic talent risks and design practical, durable solutions
• Create alignment and consistency across sites while accounting for operational realities
• Williness to travel up to 15%

Principal HR Business Partner, Operations

Executive Assistant

• Provide high-level administrative support to senior leadership, ensuring seamless daily operations.
• Manage complex calendars, including scheduling meetings across multiple time zones and resolving scheduling conflicts proactively.
• Coordinate logistics for meetings and events, including securing conference space, arranging catering, preparing materials, and communicating with attendees.
• Partner cross-functionally to support larger internal or external events as needed.
• Arrange domestic and international travel, including flights, accommodations, and detailed itineraries.
• Prepare and process expense reports in compliance with company policies.
• Support onboarding activities by coordinating workspace setup, system access, supplies, and resources for new team members.
• Maintain a high level of professionalism, discretion, and confidentiality when handling sensitive information.
• Serve as a collaborative partner across teams, providing backup support and contributing to a positive and productive work environment.
• Identify opportunities to improve administrative processes and implement more efficient systems.