Principal Ops Prod Coordinator
Capital One
Manager, Research Operations
hims & hers
contract
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60 - $72 per hour
Job Level
Mid-LevelSenior
About the role
- Manage day-to-day research operations across tools, vendors, and workflows
- Program, field, and distribute surveys using DIY research platforms
- Oversee participant recruitment, scheduling, incentive distribution, and QA for active studies
- Ensure a positive participant experience and uphold privacy, consent, and ethical research standards
- Partner with Legal, Compliance, CRM, and cross-functional teams (e.g., Marketing, Product, CX) to ensure smooth execution
- Maintain research tools and manage vendor relationships and contracts
- Track project timelines, budgets, and documentation to keep programs on schedule and aligned
- Create and maintain the central research repository
- Support research enablement by maintaining documentation, templates, and onboarding materials
- Continuously improve operational processes to increase team efficiency and data quality
Requirements
- 5-7+ years of experience in research operations, project management, or consumer insights support
- Hands-on experience programming and fielding surveys, managing vendors, and tracking research budgets
- Strong knowledge of compliance, privacy, and incentive management best practices
- Excellent organizational, communication, and stakeholder management skills
- Experience in healthcare, wellness, or DTC environments is a plus
Benefits
- Competitive salary compensation
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- 401k benefits with employer matching contribution
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
research operationsprogramming surveysfielding surveysvendor managementbudget trackingdata quality improvementdocumentation managementproject managementparticipant recruitmentQA processes
Soft skills
organizational skillscommunication skillsstakeholder managementteam efficiency improvementparticipant experience management
