Hilltop Holdings

Manager

• Manage satellite branch staff activities including loan origination, processing, closing and funding.
• Ensure excellent quality service to maximize branch profits.
• Prepare for the continued growth of the branch.
• Recruit, hire, train, and motivate branch personnel.

Satellite Branch Manager

Auditor

• Perform pre-close, post-close and/or targeted loan reviews on a regularly determined timeframe based on agency or investor requirements releasing any known defects to the area of responsibility (AOR)
• Establish and adhere to annual audit schedules; assess timely and accurate completion of tasks and documentation
• Process daily requests and confirm or deny actions taken to address known loan defects; determine if the loan meets eligibility and underwriting requirements
• Coach, mentor and assist staff with answering questions pertaining to audits
• Validate underwriting decisions were adequately derived with all documentation required to support the decision was contained within the electronic loan file
• Review appraisals for accuracy and completeness; provide effective performance feedback based on results of reviews
• Establish and maintain tracking documentation and tools, as well as final action summaries
• Monitor action reports; take appropriate steps when necessary to address findings
• Maintain communication with internal and external contacts; identify issues and communicate findings to management or appropriate personnel
• Utilize internet sites for research and source information
• May conduct onsite audits of individual branches which requires travel monthly
• Other duties as assigned or required

Quality Control Auditor

Bilingual

• Answer incoming calls from PlainsCapital Bank customers while exhibiting service beyond expectations.
• Provide full-cycle customer support in a call center setting by professionally greeting callers, providing appropriate information, resolving issues and concerns, transferring calls, and taking messages, as necessary.

Satellite Branch Manager

Quality Control Auditor

Bilingual Customer Solution Center Agent