Loan Officer Support

Hilltop Holdings

Liaison supporting loan officers in managing customer interactions and loan processing in Wauwatosa, WI. Responsible for assisting with loan documentation, appointments, and communication with all parties involved.

Posted 7/21/2026full-timeWauwatosa • Wisconsin • 🇺🇸 United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in loan processing and customer service while maintaining compliance with private and government mortgage guidelines. Exhibits strong organizational skills and effective communication abilities to manage loan documentation and interactions with various stakeholders.

Highest-signal resume keywords

Loan Processing ExperienceExcellent Communication SkillsDetail-Oriented OrganizationProficiency in Origination TechnologyCustomer Service Standards

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan ProcessingMortgage Guidelines KnowledgeDocument CollectionInformation AssessmentTechnology Utilization

Soft Skills

Effective CommunicationOrganizational SkillsDetail OrientationTime Management

Tools & Technologies

Origination TechnologyOffice Equipment

Certifications & Qualifications

High School Diploma or EquivalentValid Driver’s License

Industry Keywords

Private MortgagesGovernment Insured MortgagesSales AgentsRealtorsAppraisers

About the role

Key responsibilities & impact

Handles loan volume as directed by each loan officer in a timely and efficient manner, while obtaining working knowledge of Company products as well as private and Government insured mortgage guidelines.
Schedules appointments with potential customers for the loan officer(s).
Interacts and interfaces with all parties involved in each individual loan transaction from application to closing.
May assist loan officer in collecting additional documents and promptly communicating loan status to all interested parties. Obtains remaining or uncollected loan documentation after closing.
Stays abreast of changes in rules and regulations pertaining to private and government insured mortgages.
Maintains a professional image and adheres to standards consistent with company policies and procedures.
Meets customer service standards as outlined by management.
Other duties as assigned except discussing or negotiating loan terms or conditions, directly with potential customers.

Requirements

What you’ll need

High school diploma or equivalent.
One to two years of sales or mortgage banking experience in loan processing, preferred.
Ability to interact with regional, and corporate departments, as well as realtors, sales agents, builders, appraisers, etc.
Excellent and effective communication skills, both verbal and written.
An ability to quickly assess and process large amounts of information, and must be able to use designated technology.
Must continue to expand knowledge of issues influencing the industry and the organization.
Must be organized and detail-oriented and possess ability to prioritize work load based on loan volume.
Must be available to work all regularly scheduled hours; arriving at scheduled reporting time and at the prescribed time after any breaks or lunch periods.
Must be willing to work overtime, as required.
Must be proficient in required origination technology and use of other office equipment.
Must maintain confidentiality of borrower and/or company information.
Valid driver’s license and current automobile liability insurance, if driving is required for business purposes.
Other duties as assigned.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Hilltop Holdings Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2007 💸 Finance 🏦 Banking 💳 Fintech Finance
Banking
Fintech Hilltop Holdings is a financial services holding company with its roots in Texas, but a reach that extends across the United States. It operates through a diversified business model, providing services via its subsidiaries which include PlainsCapital Bank, a leading Texas-based bank, HilltopSecurities, a renowned municipal investment bank and financial solutions provider, and PrimeLending, a national home lender dedicated to facilitating homeownership. Hilltop Holdings is committed to corporate responsibility, ESG, and sustainability, as demonstrated in their recent initiatives and substantial community contributions. Recognized as a top workplace by USA Today in 2024, Hilltop Holdings prides itself on its positive impact both socially and economically. Loan Officer Support Job not on LinkedIn 🔥 24 minutes ago 🏢 Wauwatosa – Onsite 💵 $21 / hour ⏰ Full Time 🟢 Junior ✨ Loan Officer 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handles loan volume as directed by each loan officer in a timely and efficient manner, while obtaining working knowledge of Company products as well as private and Government insured mortgage guidelines.
Schedules appointments with potential customers for the loan officer(s).
Interacts and interfaces with all parties involved in each individual loan transaction from application to closing.
May assist loan officer in collecting additional documents and promptly communicating loan status to all interested parties. Obtains remaining or uncollected loan documentation after closing.
Stays abreast of changes in rules and regulations pertaining to private and government insured mortgages.
Maintains a professional image and adheres to standards consistent with company policies and procedures.
Meets customer service standards as outlined by management.
Other duties as assigned except discussing or negotiating loan terms or conditions, directly with potential customers. 🎯 Requirements
High school diploma or equivalent.
One to two years of sales or mortgage banking experience in loan processing, preferred.
Ability to interact with regional, and corporate departments, as well as realtors, sales agents, builders, appraisers, etc.
Excellent and effective communication skills, both verbal and written.
An ability to quickly assess and process large amounts of information, and must be able to use designated technology.
Must continue to expand knowledge of issues influencing the industry and the organization.
Must be organized and detail-oriented and possess ability to prioritize work load based on loan volume.
Must be available to work all regularly scheduled hours; arriving at scheduled reporting time and at the prescribed time after any breaks or lunch periods.
Must be willing to work overtime, as required.
Must be proficient in required origination technology and use of other office equipment.
Must maintain confidentiality of borrower and/or company information.
Valid driver’s license and current automobile liability insurance, if driving is required for business purposes.
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