Electro-Mechanical Field Service Technician
Hillenbrand
full-time
Posted on:
Location Type: Hybrid
Location: Cincinnati • Ohio • United States
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Tech Stack
About the role
- Perform field service on location including preventative maintenance, training, repairs, start-ups, and general troubleshooting for customers’ equipment.
- Travel is primarily domestic but occasional international travel may be required.
- Recommend parts and service solutions to improve machine uptime, maintenance, and operation.
- Provide written post-visit reports with a visit overview, observations, recommendations, and customer feedback.
- Provide clear and detailed remote technical support via phone and email.
- Maintain a reasonable “on-call” status.
- Enter parts/sales orders, generate and follow-up parts quotes and general customer service duties.
- Assemble, test and troubleshoot electrical, pneumatic, mechanical controls and other components used in Rotex products, including the set-up, inspection, testing, and installation of software on PC’s.
- Assist in developing, trouble shooting, and evaluating Gradex software.
- Perform other assignments or duties appropriate to the overall responsibility of the position of Electro-Mechanical Field Service Engineer.
Requirements
- Associates Degree in Engineering or related field; or 4+ years related electrical engineering, mechanical engineering/maintenance experience; or equivalent combination of education and experience.
- Mechanical aptitude with a working knowledge of pneumatics and electrical controls.
- Working knowledge of basic PC hardware and software installation is required.
- Intermediate knowledge and experience with Microsoft Office, particularly Word, PowerPoint, and Excel, and Outlook.
- Access and SQL knowledge is desired but not required.
- 50-75% of travel is required, primarily domestic.
Benefits
- A robust PTO policy with 15 days of paid vacation, 11 paid holidays, and 6 paid sick days!
- Comprehensive medical, dental and vision insurance, which includes MD Live, RX help center, Medical Advocate Program, company paid short-term and long-term disability, among others.
- Generous 401K Matching Program – 3% (base pay) automatic contribution + $.50 for each additional dollar saved on the first 6% of pay saved*
- Competitive pay
- Opportunities for development and advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
preventative maintenancetroubleshootingelectrical controlspneumatic controlssoftware installationGradex softwaremachine uptime improvementrepairstrainingassembly
Soft Skills
customer servicecommunicationreport writingproblem-solvingattention to detailadaptabilityteamworktime managementtechnical supporton-call availability
Certifications
Associates Degree in Engineeringelectrical engineering experiencemechanical engineering experience