Field Account Executive
Quench Water & Solar
Aftermarket Sales Representative
Hillenbrand
full-time
Posted on:
Location Type: Hybrid
Location: Kansas City • Kansas, Montana, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Handle billing inquiries, service requests, and customer suggestions or complaints promptly and professionally
- Provide post-sale technical support services such as installation, troubleshooting, and maintenance
- Resolve customer issues fairly and in accordance with consumer laws
- Offer product and service information and identify opportunities for upselling
- Respond timely to customer inquiries via various communication channels
Requirements
- College degree or above in Business Administration, Customer Service, or related fields
- Proven experience in customer service, technical support, or related roles
- Strong communication and interpersonal skills
- Ability to handle non-standard problems with effective solutions
- Proficiency in MS Office and customer management software
Benefits
- Exceptional service to both new and existing customers regarding billing inquiries
- Post-sale technical support including installation, troubleshooting, problem resolution, and maintenance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportinstallationtroubleshootingmaintenanceupsellingcustomer management softwarebilling inquiriesservice requests
Soft skills
communication skillsinterpersonal skillsproblem-solvingcustomer serviceprofessionalism
Certifications
college degreeBusiness AdministrationCustomer Service
